At TNG Digital, part of TNG Digital Group, we build the tech behind TNG eWallet, one of Malaysia's most used apps for payments and everyday life.
Millions of people rely on us daily, not just to pay, but to manage money, access financial services, and get things done faster and simpler.
Behind it all is a team that likes to question how things are done, move quickly, and try new ideas. If you enjoy solving real problems and seeing your work used at scale, you will feel right at home here.
Role Overview:
The Manager, People Operations is responsible for designing, standardizing and continuously improving people operations processes across the employee lifecycle. This role leads SOP development, process optimisation, and HR automation initiatives to ensure operational efficiency, compliance, and scalability in a fast-growing fintech environment.
What You'll Do:
- Review, map, and redesign end-to-end people operations processes across onboarding, employee lifecycle management, payroll, benefits, and offboarding
- Identify inefficiencies, manual workarounds, and control gaps; implement streamlined, standardised, and scalable solutions
- Drive continuous improvement initiatives using data, root-cause analysis, and feedback from stakeholders
- Lead or support cross-functional projects in People Operations and service improvement
- Support change management and training efforts for new People Operations processes or systems
- Develop, review, and maintain clear, auditable SOPs, work instructions, and process flow documentation for all People Operations activities, ensuring SOPs are aligned with labour laws, internal policies, Delegation of Authority Limits (DAL), and fintech regulatory expectations
- Establish SOP governance, version control, approval workflows, and periodic review cycles related to People Operation
- Lead automation of People Operations processes through HRMS, workflow tools, and system integrations
- Partner with People Systems & Transformation team to configure HR systems, implement enhancements, and test automated workflows
- Reduce manual intervention, improve data accuracy, and strengthen audit trails through automation
- Ensure People Operations comply with employment laws, data protection, and internal controls
- Prepare HR metrics, dashboards, and compliance reports to support audits and business decision-making
- Support internal and external audits by providing SOPs, process documentation, and evidence of controls
- Proactively identify people operations risks and recommend mitigating controls
- Define and track people operations KPIs (cycle time, error rate, automation rate, SLA adherence)
- Prepare dashboards and insights to support decision-making and continuous improvement
Role Requirements:
- Bachelor's degree in human resources, Business Administration, Operations Management, or a related discipline
- Proven years of experience in People Operations/shared services with significant exposure to process improvement, SOP writing and automation
- Hands-on experience implementing or optimising HRMS and workflow automation tools
- Strong knowledge of local employment regulations and HR compliance requirements
- Strong expertise in process mapping, SOP writing, and operational governance
- Experience with HRMS, workflow tools, and digital automation (e.g., SAP SuccessFactors, Workday, or equivalent)
- Experience in HR data analytics, reporting, and dashboarding tools (e.g., Power BI, Excel)
- Knowledge of payroll interface and benefits administration processes
- Ability to translate regulatory and policy requirements into practical, executable processes Strong process improvement and documentation skills
- Structured, detail-oriented, and risk-aware mindset
- Strong problem-solving and continuous improvement orientation
- Effective communicator able to influence across functions
- Comfortable operating in fast-paced, evolving environments
What You Get
Work your way
Your wellbeing matters
- Medical coverage, with option to include dependants
- Extra leave for family and caregiving needs
Rewards that grow with you
- Monthly lifestyle allowance via TNG eWallet
- Long-term rewards for your contributions
Everyday support
- Mobile and broadband reimbursement
- Discounts and wellness perks
What it's like to work here
We care about people who take ownership, speak up, and want to make things better. Titles matter less than impact. Good ideas can come from anyone.
You will be working with people who are curious, practical, and not afraid to challenge each other in a good way.
Note: Only shortlisted candidates will be contacted.
