Senior Manager - System Infrastructure Operation

OVERVIEW

• Responsible for the implementation and operations of all technology infrastructures which includes data centre, network and server services, telephony, service monitoring, user support/ help desk, workstation management, servers, storage and related software and hardware.
• Responsible for technology infrastructure planning and deployment of technology for various projects.
• Manage and fulfil management's expectations & requirements to support business growth and objectives.
• Work effectively and efficiently with internal IT team (e.g., ERP, MES, PMO, SYS, BISO, ITGA) and external party (e.g. vendors, consultant, suppliers) to ensure seamless support to management & users on IT Infrastructure matters.
• To provide strategic leadership and operational management for infrastructure services and end user computing (EUC) services.
• To be responsible for the development of network Infrastructure services and to assist in the development of a network strategy and associate policies and plans.
• To be responsible for the development of end user computing (EUC) services and assist in the development of end user computing (EUC) strategy.
• To plan, design and install new network solutions, co-ordinating project groups, consultants and suppliers so that the solutions meets identified requirements, budgets and timescales.
• To be responsible for budget management for the network infrastructure service and end user computing (EUC) services.
• To manage all third party supplier contracts for infrastructure services and end user computing (EUC) ensuring agreements are in place and aligned to business requirements
• To lead on disaster recovery and business continuity plans & procedures and ensuring effective disaster recovery and business continuity plans exist to deliver the required RPOs and RTOs for all infrastructure services including regular testing.

REQUIREMENTS

• Bachelor Degree in Computer Engineering, Computer Science or its equivalent in related IT field.
• Requires 10+ years of network infrastructure and end user computing (EUC) experience
• Experience working on large scale infrastructure service and end user computing (EUC) service.