Start your IT career with us!

Senior Network Engineer (NOC)

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about network technology. Our Network Operations Center team is continuously expanding. No matter your level of your proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace

Grow together

As a Senior Network Engineer in the Network Operations Center (NOC), you will play a critical role in maintaining the stability and performance of DHL's global network infrastructure-across both on-premises data centers and cloud-based environments. Your primary responsibility is to monitor, identify, and escalate issues affecting business-critical services across technologies such as LAN, WAN, Wireless LAN, Firewalls, and Proxy.

In addition to operational duties, you will contribute to service improvement by analyzing recurring issues and providing feedback and recommendations to help optimize network performance, reduce operational risk, and enhance overall service delivery. This includes identifying patterns, proposing configuration improvements, and collaborating with engineering and architecture teams. You will also mentor junior engineers and support knowledge sharing within the team.

This position requires a blend of deep technical knowledge, strong analytical thinking, and effective communication skills. You will work closely with global teams, vendors, and internal stakeholders to ensure that DHL's network infrastructure remains robust, scalable, and aligned with business needs.

Ready to embark on the journey

Here's what you will do

• Lead and coordinate incident resolution for Telecom infrastructure.
• Act as Subject Matter Expert (SME) for WAN (SDWAN, MPLS), WLAN, Proxy
• Provide interim and permanent solutions for business-critical incidents.
• Analyze incident trends and network capacity for proactive planning.
• Participate in change management processes.
• Monitor and resolve infrastructure events impacting service quality.
• Mentor and guide junior engineers.
• Demonstrate ownership and accountability in all assigned tasks.
• Responsible for documentation and updating internal processes within the team.

What you should have:

• Degree in Computer Science, Information Systems, or equivalent experience.
• 5 years of hands-on experience in Telecoms or Network Operations.
• Strong analytical and troubleshooting skills.
• Fluent in English (spoken and written).
• CCNP-level knowledge or certification preferred.
• Deep understanding of TCP/IP, DNS, Cisco switching/routing, and wireless LAN.
• Familiarity with firewall (FW), intrusion prevention (NIPS), F5 loadbalancing and Proxy.
• Excellent communication, prioritization, and organizational skills.
• Ability to work independently with minimal supervision.
• Strong work ethic and commitment to excellence.

Preferred qualifications:

• Experience with cloud-based networking and hybrid environments (e.g., Azure, AWS).
• Exposure to automation and orchestration tools (e.g., Ansible, Python scripting).
• ITIL Foundation

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

Great Team

Hi, my name is Pavel, and I'm the Global NOC Team Manager. I began my career at DHL IT Services in 2012 as a Network Engineer in the Network Operations team. My passion for hands-on experience with network technologies led me to the Network Engineering team, where I took on the role of Manager of Network Engineering. In 2022, I transitioned into my current position as Head of the Network Operations Center. Together with the strong support of a multinational and diverse team, we are united by a shared ambition - advancing network technology. I'm looking forward to having you onboard!

The Network Operations Center (NOC) is a mission-critical function within the Telecoms department, providing real-time monitoring and operational support for DHL's global network and security infrastructure. The NOC serves as the first line of defense against service disruptions, ensuring rapid detection, escalation, and resolution of incidents that could impact business operations.

The global NOC organization operates across multiple regions to provide seamless 24/7 coverage. Each regional team contributes to this effort by managing incidents, executing changes, and maintaining service continuity within their time zone. The Cyberjaya team plays a vital role in this structure, working closely with other regional NOCs and technical teams to uphold service quality and reliability. The environment is fast-paced and high-pressure, requiring precision, responsiveness, and strong collaboration across teams and geographies.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.