Senior Network & Server Support Engineer

Job Brief:

The Senior Network & Server Support Engineer is responsible for managing, supporting, and optimizing the organization's network, server, cloud, and infrastructure platforms to ensure the availability, performance, security, and reliability of business-critical systems and services. The role provides advanced Level 2 and Level 3 technical support, drives operational excellence through proactive monitoring, incident resolution, preventive maintenance, and continuous service improvement, and serves as a technical subject matter expert for infrastructure technologies.

This position also requires working closely with internal stakeholders, vendors, and technology partners. engineer supports infrastructure operations, technology modernization, capacity planning, disaster recovery readiness, and strategic infrastructure initiatives. The role plays a key part in delivering resilient, secure, and scalable technology solutions that enable business growth, operational efficiency, and service stability across the organization.

Job Responsibilities:

• Monitor, manage, and optimize enterprise network, server, storage, virtualization, and cloud infrastructure to ensure high availability, performance, security, and reliability.
• Provide advanced Level 2 and Level 3 technical support for infrastructure incidents, service requests, and operational issues, ensuring timely resolution and minimal business disruption.
• Administer, maintain, and optimize network infrastructure technologies including LAN, WAN, WLAN, VPN, routers, switches, firewalls, and load balancers, while configuring and enforcing network security controls such as firewall policies, access control lists (ACLs), network segmentation, and secure connectivity solutions to ensure the confidentiality, integrity, and availability of enterprise services.
• Administer Windows and Linux server environments, including system maintenance, patching, hardening, performance tuning, and lifecycle management.
• Manage and support core infrastructure services including Active Directory, DNS, DHCP, virtualization platforms, storage systems, backup solutions, and cloud services
• Perform proactive monitoring, health checks, and performance analysis to identify and resolve potential issues before they impact business operations.
• Lead troubleshooting and service restoration activities during major incidents, minimizing downtime and ensuring service continuity.
• Conduct root cause analysis (RCA) for critical and recurring incidents, implementing corrective and preventive measures to improve system stability and prevent recurrence.
• Plan and support infrastructure upgrades, technology refreshes, migrations, modernization initiatives, and capacity planning activities.
• Drive infrastructure automation, standardization, and operational improvements to enhance efficiency, reduce manual effort, and improve service quality.
• Support disaster recovery (DR), backup validation, business continuity (BCP), and resiliency testing to ensure infrastructure recoverability and operational readiness.
• Ensure compliance with security policies, regulatory requirements, audit standards, and infrastructure governance frameworks.
• Collaborate with internal teams, vendors, managed service providers, and technology partners to deliver reliable, secure, and scalable infrastructure services.
• Develop and maintain accurate infrastructure documentation, network diagrams, operational procedures, runbooks, and technical knowledge repositories.
• Monitor and report on infrastructure performance, capacity, availability, and service metrics to support operational decision-making and continuous improvement.
• Act as the Subject Matter Expert (SME) for network, server, virtualization, cloud, and infrastructure technologies, providing technical leadership, guidance, and mentoring to team members.

Job Requirements:

Education/Certifications

• Bachelor's Degree in Information Technology, Computer Science, Network Engineering, or a related field.

Experience

• Min 5 years of experience
• enterprise network and infrastructure support.
• Hands-on experience with:
• Huawei Switches and Routers
• Aruba Switches and Wireless Solutions
• Palo Alto, FortiGate, or SonicWall Firewalls
• F5 Load Balancers
• WAN connectivity and telecommunications providers (TM, TIME, etc.)
• Experience supporting LAN, WAN, WLAN, VPN, and network security environments.
• Experience in Windows and/or Linux Server administration, including Active Directory, DNS, DHCP, and virtualization platforms (VMware/Hyper-V).
• Experience with enterprise infrastructure monitoring, observability, and performance management tools such as Zabbix, Dynatrace, PRTG, SolarWinds, Nagios, Grafana, and similar platforms.
• Experience in troubleshooting complex network and infrastructure issues within a multi-site environment.
• Experience in managing backup, disaster recovery, and business continuity initiatives is an advantage.

Technical Competencies

• Strong understanding of network infrastructure, routing, switching, firewall, wireless, and security technologies.
• Ability to implement, administer, and troubleshoot network devices, servers, and infrastructure services.
• Good knowledge of TCP/IP and enterprise networking protocols.
• Ability to create and maintain technical documentation, network diagrams, and SOPs.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to quickly learn new technologies and adapt to changing business requirements.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively with internal stakeholders, vendors, and service providers.
• Ability to act as a Subject Matter Expert (SME) for network and infrastructure technologies.

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they're from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone's ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.