Senior Officer - Commercial & Sales

The job based in United Arab Emirates - Abu Dhabi

JOB PURPOSE/SUMMARY:

The Senior Officer under Account Management is responsible for effectively managing and coordinating Engine Shop Visits with internal and external customers, ensuring adherence to Sanad Capital's financial long-term targets. The role involves building strong customer relationships, overseeing visit requirements, collaborating with internal teams, providing timely updates, and identifying opportunities for improvement to foster successful long-term partnerships.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

1.Manage and oversee assigned key accounts, taking full responsibility for their performance, profitability, and customer satisfaction. This includes identifying up-selling opportunities, analyzing performance metrics, and implementing strategies to optimize performance and drive profitability. The senior officer should be capable of identifying any issues or challenges that may arise with the accounts and proactively addressing them to maintain a positive and productive relationship.

2.Collaborate and coordinate with multiple internal departments, including engineering, operations, logistics, and supply chain, to plan and execute Engine Shop Visits effectively. The senior officer must demonstrate excellent coordination and communication skills to ensure seamless and efficient planning and execution of shop visits

3.Deliver timely and accurate data to internal and external stakeholders, fostering transparency, trust, and effective decision-making. This includes providing frequent updates on engine status, progress, and maintenance activities to customers. The senior officer should maintain clear and open communication channels to keep all parties well-informed throughout the process.

4.Attend regular meetings with internal teams and customers to facilitate communication, share updates, align on goals, and address challenges. The senior officer must be skilled in conducting meetings and effectively communicating updates, as well as actively engaging with stakeholders to gather feedback and address concerns.

5.Schedule and conduct weekly meetings with customers to ensure ongoing communication, assess project milestones, and provide feedback. The senior officer should proactively schedule and manage these meetings to maintain a close and productive relationship with customers.

6.Collaborate with the Finance department to perform financial reviews on engine shop visits, analyze costs and revenue, and ensure accurate financial reporting. The senior officer must have a basic understanding of financial concepts and work closely with the finance team to make informed decisions that contribute to the financial success of shop visit operations.

7.Perform other duties as required. The senior officer should be adaptable and willing to take on additional responsibilities as needed to support the team and organization.

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES: Minimum Qualifications:

(Education/Certification/Licensure/Professional Membership)

• Bachelor's degree in business administration, finance, economics, or related fields is preferred.
• Vocational or technical training certificate or diploma in account management is acceptable with at least 5 years of relevant experience. (Note: Practical experience and a track-record of providing excellent customer service while achieving the employer's financial targets with assigned accounts are more important than formal qualifications).
• Driver's license is preferred.

Minimum Experience:

• 4 to 7 years of experience in managing and/or coordinating complex engine MRO agreements with a proven track record of success.
• Experience with V2500, Trent700, LEAP, and GEnx engines is advantageous.
• Preferably with project management/supervisory experience.

Job Specific Competencies:

1.Customer Relationship Management: Ability to build and maintain strong relationships with customers, ensuring a high level of satisfaction and loyalty. The senior officer should be skilled in understanding customer needs and providing solutions that meet their requirements effectively.

2.Communication and Presentation: Excellent communication and presentation abilities, both written and verbal. The senior officer should be capable of conveying complex information to various stakeholders, including senior management, in a clear and concise manner.

3..Emotional Intelligence: High emotional intelligence, enabling the senior officer to understand and manage emotions effectively, as well as empathize with others, especially in challenging situations.

4..Intercultural Intelligence: Ability to adapt and interact effectively with individuals from different cultural backgrounds, considering their unique perspectives and values.

5..Engine MRO Engineering Know-how: Intermediate level understanding of engine maintenance, repair, and overhaul processes, with specific knowledge of V2500, Trent700, LEAP, and GEnx engines as an advantage.

6..Finance for Non-finance Roles: Basic understanding of financial concepts and principles to analyze financial data and contribute to financial decision-making.

7..Strategic Thinking: Ability to think strategically and proactively identify opportunities for growth and improvement in account management processes.

8..Problem Solving: Capability to analyze complex issues and develop innovative solutions to address challenges and improve operational efficiency.

9.Proactivity and Results-Driven Attitude: Demonstrated proactive approach to work, taking initiative to achieve goals, and maintaining a results-oriented mindset.