Job Description
What will you be doing in this role...
Manage the end-to-end order management process, including order entry, tracking, fulfillment, and billing
Collaborate with internal teams, including sales, finance, and customer service, to ensure timely and accurate order processing
Handle customer inquiries related to order status, billing, and payments
Perform daily, weekly, and monthly reconciliations of sales orders, invoices, and payments
Work closely with the sales team to ensure accurate pricing, discounts, and promotions are applied to customer orders
Maintain and update customer data in Salesforce, Oracle, Zuora, and Netsuite
Support the billing process, including generating invoices, resolving billing issues, and ensuring accurate revenue recognition
Collaborate with global teams to ensure consistency in order management processes and procedures
Continuously improve order management and billing processes, including identifying areas for improvement and implementing process enhancements
Generate reports and analyze data to provide insights into order management and billing performance
About The Team
Our Order Management Department is a diverse and dynamic team with members based across the globe. From the United States, mainly on the East Coast, to China, India, and Malaysia, we bring a wealth of knowledge and experience to the table. Under the guidance of our Global OMB Sr. Director, we work collaboratively as a tight-knit group, despite being spread across multiple time zones and regions. Our team is committed to achieving global process alignment and driving continuous improvement. By working together and leveraging our unique strengths, we strive to deliver exceptional results for our customers and stakeholders.
Qualifications
University level degree or equivalent required, experience in finance or accounting would be preferred.
2-3 years direct experience preferred with billing/invoicing or subscription management with a good knowledge of CRM sales systems and/or Order to Cash/Billing system
Good overall business knowledge
Good knowledge of Order Management processes and business systems including Oracle EBS, Saleforce, Zuora & Netsuite preferable.
Effective communication skills
Ability to adapt to changes in a fast-paced environment
Excellent organizational and time management skills
Research skills and able to work on own initiative
Personality: Self-driven, results-oriented with a positive outlook and a clear focus on high quality and performance.
Keen for new experience, responsibility and accountability.
Able to get on with others and be a team-player.
Proficiency in Oracle EBS, Salesforce, Zuora, Netsuite and MS Excel is highly recommended.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
