Senior Order Management Specialist - China market

Your new company
Join a leading global chemical manufacturing organisation with a strong presence across Asia Pacific. As part of a high-performing shared services environment, you'll play a key role in supporting customer operations while collaborating with stakeholders across Supply Chain, Logistics, Sales, and Finance.

Your new role
As a Senior Officer, Customer Service, you will be responsible for managing end-to-end Order-to-Cash (OTC) activities, including sales order processing, order fulfilment monitoring, customer enquiries, complaint management, and documentation compliance. You will act as the key point of contact for assigned customers, ensuring service excellence while partnering closely with internal teams to resolve issues and drive operational efficiency.

What you'll need to succeed

• Bachelor's Degree in Business Administration, Supply Chain Management, Logistics, or a related discipline.
• Minimum 3-5 years of experience in Customer Service, Supply Chain, Logistics, or a related operational environment.
• Hands-on exposure to Order-to-Cash (OTC) processes within a B2B setting.
• Strong SAP knowledge and proficiency in supporting daily operations.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to work independently while managing multiple priorities in a fast-paced environment.

What you'll get in return

• Opportunity to work with a globally recognised multinational organisation.
• Regional exposure across customer service and OTC operations.
• Collaborative and multicultural working environment.
• Involvement in continuous improvement and process optimisation initiatives.
• Structured career development and internal growth opportunities.
• Competitive salary and benefits package.

What you need to do now
If you're interested in this role, click apply now to forward an up-to-date copy of your CV to [Confidential Information].