Senior Processing Executive

In KONE to support the business performance excellence, KONE Shared Services has joined forces with finance operations to form the new KONE Business Services (KBS), a one-stop centre for all business services. KBS will help in driving better efficiency, improving data quality, and providing seamless end-to-end process expertise. KBS will actively partner with the business lines and functions to provide end-to-end process governance and work toward joint targets with the business.

We execute transactions that are part of KONE Operations or Financial processes. Ensuring process compliance and controls are applied to each transaction.

The KBS Processing Agent reports to a KBS Team Leader, and he/she is responsible for the correct and high-quality execution of transactions belonging to any process being part of the KBS scope (i.e., Cash and Bank, Master Data, Contract Administration and Billing or Reporting, Purchase-to-Pay). The role of Processing Agent is typical for a Business Service Centre.

Why this role

Processing Executive is an individual contributor with specific skills in any process or sub-process. Able to apply that knowledge to support the KBS operations and specific projects with the unit for documentation, training, testing, and reporting.

What will you be doing

• Create, maintain (modify, convert, extend, block, delete) and administer data for Maintenance Process such as Contract Administration, Billing, Back Reporting, Reporting & Customer Portal

• Ensure the data input is correctly completed

• Execute the requester data entry or modification received from the Front Officer, and upon approval from the Process Manager

• Contact the unit front officer for information when required

• Execution of process documentation

• Registration and processing of Incoming & Outgoing documents on time

• Daily reconciliation and corrective actions, if needed

• Contact the Local Front officer for additional documentation

• Log issues and discuss with or escalate to the team leader

• Deliver input for proper reporting

• Support process improvements and harmonization activities

• Participation in team meetings, process analysis, and improvement actions

• Make sure process KPI's are met with high-quality standards

• Takes responsibility for complex processing activities

• Checking the documents against company business rules (highlight deviations)

• Communicate & follow up with local supervisors in cases of problems via an email/workflow tool

• Act as a super user on the process and/or application level within the team

• Perform other tasks as allocated by team leaders and managers relating to reporting and other KBS processes

• Make sure Reporting KPI's are met with high-quality standards

• May initiate process improvements and harmonization activities

Are you the one

• Excellent in communication

• Minimum Degree in Finance/Accounting or relevant background

• 1-2 years experience in SAP

• Possesses a service mindset to collaborate and partner with our stakeholders

• Able to work in a fast-paced environment

• Knowledge in Power Automate, Power BI, and Project Management

• Able to adapt to Australian or Malaysian working hours

What do we offer

• Career progression and opportunities within a global organization.

• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.

• Comprehensive learning and development programs covering a wide range of professional skills.

• You are surrounded by fun colleagues and a lively working environment within the Shared Services team and KONE Front Line. The best part is that all leaders are great and open-minded.

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

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