AirAsia, Asia's leading airline, was established with the dream of making flying possible for everyone. Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world's best. Driven by the Dare to Dream spirit, we pride ourselves on being the region's largest low-cost carrier, serving 25 countries and over 160 destinations. AirAsia is ranked the world's best low-cost airline 15 years in a row.
These are exciting times at AirAsia. As part of our continued evolution, we are strengthening our digital platforms that support airline distribution and travel commerce at scale. With tens of millions of passengers and users annually, the platforms you help shape will operate in high-volume, mission-critical environments across multiple markets.
This role goes beyond feature delivery. We are looking for a Senior Product Manager who can own complex platform domains, work closely with architecture and engineering leaders, and translate commercial, operational, and regulatory requirements into scalable product capabilities.
What you will do (Not limited to):
- Own product vision and roadmap for core platform domains
- Lead the definition and evolution of key platform capabilities supporting airline distribution and B2B travel commerce, balancing short-term delivery with long-term platform sustainability.
- Act as the functional authority for complex workflows
- Define and document end-to-end product behaviour across booking lifecycles, including search, pricing, booking, ticketing, cancellations, refunds, commissions, settlements, and operational edge cases.
- Work closely with architecture and engineering leadership
- Partner deeply with the Principal Software Architect and engineering teams to shape system boundaries, APIs, data flows, and sequencing of platform capabilities.
- Translate strategy into execution-ready requirements
- Convert high-level business objectives into clear, prioritised product requirements, user journeys, and acceptance criteria suitable for high-risk transactional systems.
- Drive phased product evolution
- Support incremental delivery and controlled platform evolution, ensuring new capabilities are introduced safely without disrupting live operations.
- Balance commercial, operational, and technical needs
- Work with business, finance, and operations stakeholders to ensure product decisions account for revenue impact, cost efficiency, operational risk, and regulatory considerations.
- Champion data-informed decision making
- Define success metrics beyond delivery (e.g. booking success rate, failure rates, refund SLAs, conversion impact) and use data to guide prioritisation and trade-offs.
- Enable cross-functional alignment and buy-in
- Clearly communicate product intent, priorities, and trade-offs to internal teams and selected external partners where appropriate.
- Stay informed on industry and market trends
- Track developments in airline technology, travel commerce, and platform models to inform product direction without chasing unnecessary complexity.
Your Experience:
- Degree in Computer Science, Engineering, or a related field.
- 8+ years of overall experience, with at least 45 years in a senior product management role.
- Proven experience managing platform or system products rather than purely consumer-facing features.
- Strong understanding of transactional systems, APIs, and service-based architectures.
- Experience working closely with software architects and engineers on complex technical products.
- Solid grasp of Agile delivery principles, backlog management, and phased delivery in high-risk environments.
- Strong analytical skills with the ability to reason about workflows, edge cases, and failure scenarios.
- Excellent communication and stakeholder management skills, including the ability to explain complex concepts clearly.
- Experience in travel, airline systems, OTA platforms, payments, e-commerce, or fintech is a strong advantage.
- Familiarity with experimentation, optimisation, and metrics-driven improvement is a plus.
What We Value:
- Product managers who think in systems and lifecycles, not just screens and features.
- Comfort operating in ambiguous, evolving environments where requirements are complex and trade-offs are real.
- Strong ownership mindset and willingness to engage deeply with technical and operational detail.
- Ability to balance pragmatism with long-term product vision.
