EnglishScore is a global mobile English test by the British Council. We help institutions, employers, and learners test and prove their English proficiency quickly, reliably, and at scale. Our mission is to build the most accessible, trusted, and innovative English assessment platform in the world.
We are hiring a Senior Product Manager to own our product vision, roadmap, and execution across our B2B platform and mobile experience. This role reports directly to the CEO and works closely with the British Council's Product team.
Role Purpose
Own EnglishScore's product management to help us deliver a world-class English testing experience trusted by institutions and loved by learners while accelerating our AI capability and aligning our platform with the broader British Council product ecosystem.
Key Responsibilities
- Own and drive product strategy, priorities, and roadmap.
- Lead B2B product development and deliver a best-in-class institutional experience (target NPS > 80).
- Oversee mobile product direction; ensure a seamless, high-trust test-taker journey.
- Integrate AI and GenAI enhancements into the product to improve accuracy, automation, and user experience.
- Partner with Engineering to deliver reliability, performance, and velocity at scale.
- Work closely with Global Development Team (sales, account manager) to align on market needs, support key opportunities, and translate feedback into product improvements.
- Lead UX and research practices; embed a data-driven approach to product decisions.
- Manage Product Ops (QA, feedback loops, operational readiness); ensure disciplined execution and release quality.
- Champion EnglishScore's role within the broader British Council ecosystem and drive product alignment.
12-Month Success Indicators
In your first year, success will look like:
1. B2B Excellence & Client Trust
- Institutional NPS 80
- Measurable improvement in admin workflows, user experience, reporting, reliability, and support
2. AI & Automation Adoption
- Core testing and operational workflows enhanced by AI/GenAI
- Efficiency gains in proctoring, scoring, and support
3. Mobile Product & Test-Taker Journey
- Faster, clearer, and more confident learner journey from invite > download test certification
- Reduced drop-off and improved completion and satisfaction rates
4. British Council Alignment
- Clear integration plan & execution milestones agreed with BC product leadership
- Technical and product foundations laid for future interoperability
5. Team & Culture
- Mature product rituals and metrics in place (roadmapping, discovery, OKRs, release QA)
- Strong cross-functional partnership with Engineering, Sales, and Ops
- Hiring plan activated for PMs/UX as scale increases
Experience & Skills
- 8+ years product management experience, including leadership roles.
- Demonstrated success shipping mobile products at scale (iOS/Android).
- Experience building learner or test-taker journeys or similar high-trust flows.
- Strong B2B product and enterprise workflow understanding.
- Ability to operate between startup pace and institutional rigor.
- Strong analytics capability and structured decision-making.
- Excellent communication skills; able to influence at senior level.
- Experience with AI/ML product features is an advantage.
How You Work
High standards; pragmatic and fast without compromising quality.
Hands on; willing to do ground level work as needed.
Data-driven, customer-obsessed, commercially aware.
Clear, structured communicator; low-ego leadership.
Prioritises ruthlessly and thinks several steps ahead.
Serves learners, respects clients, protects trust.
Location
Kuala Lumpur.
Periodic travel for team, market, and BC stakeholder engagement.
If you want to build the future of global English assessment and thrive in an environment that demands clarity, pace, and ownership, we would like to hear from you.
