Senior Product Specialist

Role: Senior Product Specialist

Employer: Manufacturing company

Working Mode: On Site - Full-time

Job Type: Permanent

Job Location: Petaling Jaya, Selangor

Experience: At least 3 - 5 years working experience in sales and/or laboratory position in a leadership capacity

Applicants: Open only to Local citizens

Key Purpose of the Role

Increase qualified customer database for targeted segments.

Follow up on sales leads, fast response towards fulfilling customers enquires. Provide sound consultation on company's product solution and application.

Secure new customers in the private and government sectors by identifying needs and engineering high quality solutions. Expand market awareness of company's solutions and relationships with customers.

Strategic Outcome

Learn and apply product application, segment specified knowledge and regulatory compliance standards. Successful in penetrating into targeted segments, completing assigned sales responsibilities; regular updating of sales tools and sales reports. Meeting sales targets and agreed key performance indicators.

Combine technical knowledge with sales skills to articulate technology and product positioning to both the business and technical users and ensure complete customer satisfaction through all stages of the sales process.

JOB DESCRIPTION

1. Sales and Marketing

Grow target accounts and consistently build sales pipelines.

Qualifying database and updating CRM.

Establishing new accounts by identifying potential customers, planning and organizing sales call schedules.

Identifying current and potential customer requirements by establishing personal rapport and understanding key requirements.

Support Business Area Manager in execution of marketing campaigns, leads generation and pipeline management.

Effectively deliver high quality solutions to suspects, prospects and customers.

Attune to market and/or competition movements and leverage the information to build market presence.

2. Technical Advisory and Product Advocate

Responsible for actively driving and growing sales pipelines.

Provide technology evaluation stage of the sales process, working in conjunction with the technical support team. Becoming a competent key technical advisor and product advocate for company products.

Communicate regulatory compliance requirement and applications effectively, demonstrating company's market leadership and expertise in the relevant fields.

Responsible for representing the solution to customers and to engage customers in the field with customer events such as conferences, seminars, courses, etc.

Develop customer's staff by providing technical information and training

Conduct negotiation to secure a win-win agreement with customers.

3. Service Standards and Customer Relationship Management

Determine improvements by analysing cost-benefit ratios of equipment, supplies, or service applications in customer environment; or proposing changes in equipment, processes, or use of equipment or services.

Prepare cost estimates with related customer documents.

Gain customer acceptance by explaining or demonstrating cost reductions and operational improvements.

Maintaining records of customer communication and sales activity in our CRM system.

JOB REQUIREMENTS

Degree in Science preferable in Chemistry (Analytical or Organic Chemistry) or Biochemical/Bioprocess Engineering or Materials Science/Polymer Engineering or Pharmaceutical Sciences/Industrial Pharmacy and/or Chemical Engineering or related field from a reputable University.

At least 3 - 5 years working experience in sales and/or laboratory position in a leadership capacity.

Instrumentation and/or laboratory sales or technical experience would be preferred.

Able to network across all levels and work well in a fast-paced environment.

Understanding of sales and distribution with intermediate project management skills.

Self-motivated, result oriented and energetic with passion to succeed.

Sound business acumen particularly in identifying potentials and devising solutions to need.

Other desired values include a high quality of standard, aggressiveness, agility and critical reasoning.

Willing to travel within Malaysia as and when required.

Possess own transport with a valid driving license.

Preferred:

Sales experience of laboratory instruments in area below:

Differential scanning calorimetry (DSC)

Thermo-gravimetric analysis (TGA)

Thermo-mechanical analysis (TMA)

Dynamic-mechanical analysis (DMA)

Thermo-optical analysis

Auto titration, density meter, refractometer, melting point, dropping point, ultravioletvisible spectrophotometry

Chemical Synthesis, Synthesis Reactions, Design of Experiments (DoE), Impurity Profiling

Crystallization, Recrystallization, and Polymorphism Chemistry

Process Analytical Technology and Quality by Design (QbD)

Raman Spectroscopy and FTIR Spectroscopy

Flocculation

Oligonucleotide Synthesis

Viral Inactivation in Bioprocessing

Downstream Processing

Flow Assurance

Lab Automation