Senior Program Manager Lead

Senior Programme Lead (Insurance and running programs across regions at scale are essential)

· Our client is expanding its global capability centre, increasing the range of technology services it delivers and extending its reach across multiple international markets. The programme will significantly broaden the engineering, support and specialist capability available to our businesses · Therefore we are seeking a Programme Lead to take end-to-end ownership of the initiative, including scope, budget, benefits realisation, timeline, risk management, governance, and reporting to senior leadership. · The role will also be responsible for managing day-to-day engagement with internal technology teams, the capability centre, and finance stakeholders. · This is a hands-on leadership position requiring strong programme delivery expertise, stakeholder management, and the ability to influence senior leaders in complex environments. The successful candidate will be expected to drive programme outcomes, navigate and resolve challenges, and represent the programme at executive leadership forums · Own programme scope, cost, benefits and timeline across all markets in the programme. · Work with Group Finance to build and challenge the financial model, and hold the programme to a defensible benefits position. · Run programme governance: forums, cadence, decision rights, escalation and reporting. · Map dependencies across markets, technology teams and the capability centre, uncover risks early and actively mitigate them, and judge what needs to be escalated to sponsors.

· Define the migration approach jointly with each market, covering sequencing, transition design and service continuity. · Lead and coordinate the Market Delivery Leads, making sure markets move on a consistent approach. · Work alongside our internal technology teams to set the guardrails the programme delivers against, including technical and engineering standards. · Track delivery against gates and make sure markets are assessed on a consistent basis. • Produce papers and reporting for senior leadership and executive audiences.

· 12+ years of experience in technology delivery, transformation or

programme leadership.

· Programme management at scale across multiple countries, with

financial targets attached. Ideally you have led a programme end

to end, not just a workstream within one.

· Commercial and financial capability. You can build, interrogate

and defend a business case, and are comfortable challenging a

finance model, not just using one.

· Technology transition and migration experience, including

moving engineering or application support between delivery

locations. Enough technical grounding to engage credibly on

architecture and engineering standards.

· Experience in a global capability centre, global business services

or shared services environment.

· Credibility with senior stakeholders, including CIO or CTO level.

· Strong written communication, since much of the output is read

without you present.

Must have-

GCC, GBS or shared services experience: building one out, migrating scope into one, or running delivery from within one. This is the key requirement.

Hands-on transition of application support or engineering work across locations, including knowledge transfer, dual running and cutover

Leadership of a multi-country programme with financial targets, including building and defending the business case with Finance

Credibility with CIO/CTO-level stakeholders

Insurance or financial services experience is a plus.

Senior prog lead- candidates that have actually set up, scaled or moved work into a GCC, GBS or shared services centre. For each experience as part of the resume, we must include a short note covering:

Where: the organisation and the centre

What moved: which services, from which locations, and how many people

Their role: what they personally owned, versus what the wider programme delivered

Kindly apply, paying close attention to the upfront Personal Profile section to ensure it aligns with the candidates experience and mapping clearly to GCC, GBS, or Shared Services experience.