We are hiring a Senior Delivery Manager to strengthen and scale Chemin's project delivery engine.
This is a hands-on leadership role for a strong operator who enjoys building teams, improving systems, and raising the bar on project management excellence. You will remain close to execution, reviewing delivery plans, unblocking teams through ambiguity, and stepping in for complex projects.
You will lead the Project Delivery function end-to-end: develop high-performing teams, design the tools and processes that power the future of work, and set the operating rhythm that enables us to scale from POCs (proof of concepts) to pipelines with millions of data points. Your leadership will directly influence the quality, speed, and reliability our AI and ML clients experience.
This role sits below senior leadership and works closely with internal stakeholders to continuously improve delivery operations and strategy as the business grows. While Client Solutions owns commercial relationships, you will own the operational backbone for strategic accounts, ensuring project delivery remains consistent, resilient, and scalable.
Why does this role matter
Chemin is scaling rapidly from handling a few thousand data rows to millions. This role ensures we don't just scale fast, but scale with precision, quality, and trust. You'll be building the playbooks, culture, and delivery engine that powers the next generation of AI models. You won't just be running projects you'll be building the future of work in AI.
Key Responsibilities
- Lead and Manage a team of Project Managers and Project Associates, providing hands-on guidance, coaching, and escalation support
- Ensure Project Excellence set up, manage, and monitor delivery pipelines across multiple data annotation projects, ensuring quality, timeliness, and client satisfaction
- Collaborate Across Teams work closely with our Project Delivery Managers, Technical Program Managers, Talent & Partnership team, and Ops teams to ensure seamless coordination and proactive issue resolution
- Client Management serve as the escalation point for delivery issues; manage expectations and build trust with both local and international clients
- Operationalize Strategy translate business and client needs into repeatable delivery processes and playbooks
- Drive Reporting & Visibility own weekly progress reviews, internal dashboards, and delivery tracking for strategic accounts
- Mentor and Grow Talent actively coach PMs and Associates to build strong delivery habits, clear communication, and ownership
- Implement Process Improvements identify inefficiencies in workflow and push changes that improve delivery speed and accuracy
Requirements
- Between 7-8 years of project management experience, with 3-5 years of experience leading a team
- Proven ability to manage multiple high-complexity projects in fast-moving environments
- A background building and scaling delivery systems, beyond leading projects
- Experience in data-related projects, tech services, or operations is a strong plus (e.g., data labeling, AI/ML projects)
- Strong client-facing experience able to build credibility and trust across diverse stakeholders
- Excellent communication, planning, and escalation skills
- Comfortable with spreadsheets, dashboards, and tools like Google Workspace, ChatGPT, and Discord. Experience in tools like n8n, Manus AI, and Workflow 86 is a huge bonus!
- Bias for action, clarity, and problem-solving
Benefits
AI is reshaping the world of workand Chemin sits at the heart of that transformation. We build the systems that train and evaluate today's most advanced AI models, partnering with global tech leaders to deliver world-class data labeling, automation, and quality infrastructure.
At Chemin, you'll:
- Work on real problems that power the future of AI
- Build deep skills in data, operations, and automation
- Take ownership, grow fast, and lead with purpose
- Join a remote-first, Southeast Asia-rooted team punching well above its weight
- Be part of the wider TDCX Group network, a global digital customer experience leader with presence across Asia, Europe, and the Americas
We're still small enough that your work truly mattersand growing fast enough that you'll never stop learning.
You'll experience a flexible work environment designed to help you thrive:
- A modern co-working space in Damansara Heights, with easy access to Semantan MRT
- A hybrid setup with two in-office days each week and adaptable core work hours
- Structured on-the-job training to sharpen your skills and accelerate your growth
- Regular performance reviews and personalized career development planning
If you're serious about thriving in the age of AI, there's no better place to start.
