Senior QA Engineer - Manufacturing

Objective

To lead and strengthen quality assurance activities by ensuring product and process compliance with customer, regulatory and internal quality requirements.

Key Responsibilities

• Lead and maintain the Quality Management System (QMS) in accordance with ISO 9001, customer and regulatory requirements.
• Oversee product, process and material quality to ensure compliance with internal and customer specifications.
• Develop and review inspection plans, sampling plans, control plans and test methods.
• Support NPI, process changes and engineering changes from a quality perspective.
• Conduct and support PFMEA, process risk assessments and process capability studies including Cp/Cpk.
• Oversee incoming, in-process and final inspection activities.
• Ensure proper traceability, documentation and control of quality records.
• Lead customer complaints, returns, deviations and quality escalations.
• Conduct root cause analysis and drive corrective and preventive actions (CAPA).
• Prepare and manage 8D, 5-Why, Fishbone, Pareto and other problem-solving activities.
• Monitor quality KPIs including PPM, defects, scrap, rework and Cost of Poor Quality (COPQ).
• Drive continuous improvement initiatives to reduce defects, variation and quality-related costs.
• Manage supplier quality performance, including supplier audits and corrective actions.
• Work closely with Operations, Engineering, Production, Planning, Supply Chain and Sales on quality-related matters.
• Lead and support internal, customer and external certification audits.
• Conduct process audits and layered process inspections to ensure compliance with established standards.
• Review and approve quality reports, inspection results and certificates of conformity.
• Control and verify measurement and inspection equipment.
• Mentor and develop QA Engineers, QC Technicians and QC Inspectors.
• Promote quality awareness and continuous improvement across the organization.
• Act as the QA focal point for customer, certification and regulatory audits.

Requirements

• Bachelor's Degree in Engineering, preferably Manufacturing, Mechanical, Quality, Industrial Engineering, or related disciplines.
• Minimum 6 years of experience in Quality Assurance or Quality Engineering.
• Strong knowledge of ISO 9001 and Quality Management Systems (QMS).
• Strong experience in customer quality, complaint handling, CAPA and 8D problem solving.
• Good knowledge of SPC, Cp/Cpk, PFMEA, 5-Why, Fishbone and other quality tools.
• Ability to read and interpret technical drawings, specifications and GD&T.
• Strong analytical, troubleshooting and problem-solving skills.
• Good knowledge of quality documentation and QMS software is an advantage.
• Strong communication and interpersonal skills.
• Able to work independently and lead cross-functional quality initiatives.
• Experience in mentoring or supervising QA/QC teams.