Administer and manage Tencents enterprise SaaS platforms including ServiceNow, Atlassian, Microsoft 365, Zoom, and MiroHandle user lifecycle management, permission structures, license allocations, and security controlsMonitor platform health, troubleshoot issues, and optimize system performance
Integration & Automation
Design and implement API-based integrations across SaaS platforms and internal systemsAutomate repetitive workflows using ServiceNow Flow Designer, Power Automate, or custom scriptsDocument architecture, automation flows, and integration specs for ongoing maintenance
License & Usage Governance
Track software usage trends, optimize license consumption, and support procurement forecastingBuild operational dashboards and reports for visibility and decision-makingEnsure SaaS compliance and readiness for audits in collaboration with Procurement and Security teamsIntelligent Operations & Self-Service ToolsDevelop and improve internal self-service tools (e.g., ServiceNow portals, chatbot workflows)Drive user adoption and satisfaction through intelligent automation and clear UX designContribute to Tencents vision of streamlined, low-touch IT operationsIncident, Change, and Service ManagementLead resolution of incidents related to SaaS platforms, including root cause analysisParticipate in or lead change implementations across IT systemsMaintain accurate documentation, SOPs, and support materials
