Senior Sales Support (Furniture)

Airswift

Malaysia, Kuala Lumpur

3-5 Years

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Posted 2 days ago
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Job Description

Job Title: Sales Support / Admin

Location: Mont Kiara, KL

Responsibilities

Assist the Sales team with customer inquiries, order processing, and after-sales support
Managing correspondences between suppliers and sales team
Work with Sales on providing quotations and proposal. Prepare sales quotes, invoices, and other documentation in a timely and accurate manner
Demonstrate and implement cost saving measures
Coordinate with the logistics team to ensure efficient delivery and installation of furniture products.
Liaise with factories and logistic department on meeting deadline
Prepare mock-up samples & colours scheme confirmation for Client
Issue of PO to Respective Factories
Meeting with all related departments to ensure the feasibility of launching new products
Solve technical problems from project team, sales team and overseas projects to ensure on time delivery of projects
Discuss with suppliers about the feasibility of customized products.
Arrange product LAB testing information and technical details
Understand all aspects of installation relating to furniture.
Prepare tender submission and proposal
Prepare budget costing and proposal
Go through tender specifications with sales manager.
Get final approval on costing from sales manager.
Ensure tender is completed and submitted on time.
Prepare PO and 3D drawings for factory to fabricate.
Create presentation materials for customer presentation.
Prepare design concepts for workplace layouts with sketches.
Take an active approach to learn new products from the supplier range.
Assist with ad hoc responsibility as per requested by sales team.
Maintain accurate sales records and provide regular reporting to the Sales Manager
Support the implementation of sales strategies and initiatives
Contribute to the continuous improvement of sales processes and customer experience

Requirements

Minimum 3 years of experience in a sales support or customer service role, preferably in the furniture industry
Excellent communication and interpersonal skills, with the ability to effectively liaise with customers and internal stakeholders
Strong administrative and organizational skills, with attention to detail
Proficient in Microsoft Office suite (Excel, Word, PowerPoint)
Knowledge of furniture products and industry trends would be an advantage
A team player with a positive attitude and a willingness to learn and grow
Proficiency in BM, English and Mandarin