About the Job
We are seeking a ServiceNow Developer with strong expertise in IT Service Management (ITSM) to design, develop, and enhance ServiceNow solutions that support enterprise IT operations. The ideal candidate will have hands-on experience configuring and customizing ITSM modules, strong scripting skills, and a solid understanding of ITIL-based processes. This role works closely with IT operations, process owners, and stakeholders to translate business requirements into scalable and maintainable ServiceNow solutions.
ServiceNow Development & Configuration
- Design, develop, and customize ServiceNow ITSM applications, including:
- Incident Management
- Problem Management
- Change Management
- Request Management
- Knowledge Management
- Configure forms, fields, UI policies, ACLs, workflows, and business rules.
- Develop and maintain client scripts, server-side scripts, script includes, and REST/SOAP integrations.
- Build and enhance Service Catalog items, workflows, and request fulfillment processes.
Platform Enhancements & Integrations
- Implement integrations with external systems using REST APIs, IntegrationHub, or MID Server.
- Support CMDB integrations and data population using Discovery, Service Mapping, or third-party tools.
- Ensure adherence to ServiceNow best practices, performance optimization, and upgrade-safe customizations.
Process & Stakeholder Collaboration
- Work closely with ITSM process owners to align technical solutions with ITIL processes.
- Participate in requirement gathering, solution design workshops, and technical reviews.
- Provide technical guidance and recommendations on ServiceNow capabilities and roadmap enhancements.
Operations & Support
- Troubleshoot and resolve platform issues, defects, and performance bottlenecks.
- Support ServiceNow upgrades, patches, and new feature rollouts.
- Create and maintain technical documentation, including design specs and configuration guides.
- Provide L2/L3 support and knowledge transfer to support teams where required.
Technical Skills
- Strong hands-on experience as a ServiceNow Developer, with primary focus on ITSM.
- Solid understanding of ITIL v3/v4 processes and real-world ITSM implementations.
- Proficiency in:
- JavaScript (ServiceNow scripting)
- ServiceNow Flow Designer & Workflow Editor
- Service Catalog development
- CMDB data model and relationships
- Experience with security configurations such as roles and ACLs.
- Familiarity with ServiceNow update sets, scoped applications, and application lifecycle management.
We are looking for people with
- 3–7 years of ServiceNow development experience (adjustable based on role level).
- Proven track record delivering ITSM solutions in enterprise or regulated environments.
- Experience supporting ServiceNow upgrades and releases is a strong advantage.
- Experience working with multiple teams (business, IT application and infrastructure teams) for service management and operations.
- Good analytical skills and a creative approach to problem solving and provide options and solutions.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ITIL Foundation or higher certification
How you succeed
- Champion and embody our Core Values in everyday tasks and interactions.
- Demonstrate high level of integrity and accountability.
- Take initiative to drive improvements and embrace change.
- Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
- Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who we are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.
The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.
Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
