Senior ServiceNow Developer

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose we over me. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an exciting career filled with opportunities and potential, we are seeking a professional to join our team as Senior ServiceNow Developer based in Kuala Lumpur.

The Role:

• Design, develop, and customize ServiceNow ITSM applications, including Incident Management, Problem Management, Change Management, Request Management and Knowledge Management.
• Configure and maintain forms, fields, Universal Life policies, Access Control Lists, workflows, and business rules.
• Develop and maintain Client scripts, Server-side scripts, Script Includes, REST / SOAP integrations.
• Build and enhance Service Catalog items, workflows, and end-to-end request fulfillment processes.
• Implement integrations with external systems using REST APIs, IntegrationHub, and MID Server.
• Support CMDB integrations and data population, leveraging Discovery, Service Mapping, and third-party tools.
• Ensure adherence to ServiceNow best practices, including performance optimization and upgrade-safe customizations.
• Partner with ITSM process owners to align technical solutions with ITIL v3/v4 processes.
• Participate in requirement gathering, solution design workshops, and technical reviews.
• Troubleshoot and resolve ServiceNow platform issues, defects, and performance bottlenecks.
• Support ServiceNow upgrades, patches, and new feature rollouts.
• Produce and maintain technical documentation, including design specifications and configuration guides.
• Provide L2/L3 support and perform knowledge transfer to support teams as required.

The Person:

• Bachelor's degree in Information Technology or related field.
• Minimum 5 years of ServiceNow development experience.
• Preferably possess Certifications in ServiceNow Certified System Administrator (CSA) / ServiceNow Certified Application Developer (CAD) / ITIL Foundation or higher certification.
• Proven track record delivering ITSM solutions in enterprise or regulated environments.
• Experience supporting ServiceNow upgrades and release cycles.
• Ability to work across multiple teams, including business stakeholders, application teams, and infrastructure teams.
• Strong analytical skills with a proactive, solution-oriented mindset.
• Proficiency in JavaScript (ServiceNow scripting), Flow Designer & Workflow Editor, Service Catalog development and CMDB data model and relationships.

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

Location: Menara Great Eastern, Level 19, 303 Jalan Ampang, 50450 Kuala Lumpur.

Employment Type: Permanent

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people's lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.