Senior ServiceNow Developer

Job description ServiceNow Administrator

Overview We are seeking a skilled ServiceNow Developer with 10-12 years of experience to join our dynamic team. The ideal candidate will have a strong background in, configuration, day-to-day administration, manage and optimize ServiceNow platform

Responsibilities  Set-up, configuration and day-to-day administration of the ServiceNow platform including conducting changes to the platform e.g., overseeing integration with new systems

 Responsible for error identification and remediation and ensuring that system and database management conforms to policy and standards

 Provides support to end user, support teams and suppliers (including adding users) that are involved in IT Service Management

 Manages lifecycle of change of Software versions of ServiceNow, plans and implements upgrades and conversions

 Manages instance security including password standards, user/group access, access control rules and auditing

 Monitors and maintains the agreed levels of availability, security, performance and operational capability of ServiceNow

 Day-to-day management of the product service backlog: actively limiting work in progress, removing blockers and prioritising the flow of work to ensure that the user need is paramount in all delivery

 Proactive identification and execution of platform enhancements to maximise value, inputting into roadmaps and continual improvement plans for the platform Advanced automation including workflow and system integration

 Technical governance to ensure a seamless user experience that aligns with the platform design strategy. Responsible for technical documentation, compliance

Experience and Qualification • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).

* Minimum 5 years of experience as a ServiceNow Administrator.

* Strong knowledge of ServiceNow administration, configuration, and customization.

* Experience with scripting (JavaScript, Glide, REST/SOAP APIs).

* Understanding of ITSM and ITIL frameworks.

* ServiceNow Admin certification

* Knowledge of Azure, Google Cloud, LDAP, SSO, and Active Directory integrations.

* Strong problem-solving, analytical, and communication skills.

* Experience with Agile or Scrum methodologies.