Manage manufacturing and delivery of IT application, change requests, internally and with SBU Engagement Manager/SMEs to ensure the consistency and proper functioning of the application system and to meet Business needs.
Develop technical solution within the boundaries of the existing ecosystem.
Engage with Squad Lead to develop and manage request deliverables, plan and timeline.
Evaluating business process, anticipating requirements, uncovering areas of improvement, developing and implementing solutions.
Review requirement analysis & SIT testing scope.
Identify potential risks and issues in the delivery process and develop mitigation strategies.
Drive efficiency and effectiveness within the solution delivery function with high-quality standards and adhere to best practices.
Complete understanding of systems usage as it relates to day to day business operations and advocating improvements to optimize efficiency and effectiveness of the solution.
Provide production support and assist in identifying root causes of application lapses.
Provide post-implementation support to the business users related to their areas of supports.
Ensure compliance to all processes, audit and risk matters in the execution of user story.
