About the job
Job purpose
This resource will join a team of IT professionals involved in Generative AI in the AI Products team for AXA entities.
Secure GPT is an internal AXA service that provides secure and compliant access to Generative AI solutions for AXA employees. It enables employees to generate, summarize, translate, reformulate, and correct text and codes for daily tasks related to insurance work. The service ensures data sovereignty and protects against intellectual property loss while compliant with all relevant labor regulations.
This team is in charge for product lifecycle and solution maintenance.
We are seeking a highly skilled Software Engineer with a focus on Node.JS API Platform Management and Features Development to join our team and participate to the operational and development aspects of our Azure GenAI platform, with a specific emphasis on the Secure GPT service. The ideal candidate will be responsible for ensuring the platform's performance, incident management, quality of service, security, and driving the development of new features and enhancements.
Main missions
Your responsibilities include:
- Take ownership of service issues and incidents, driving them to resolution, and keeping stakeholders informed throughout the process.
- Participate in the design, development, and delivery of new features and enhancements for the Secure GPT service.
- Identify opportunities for improvement in API Operations processes and procedures, particularly in observability automation and customer service delivery, and drive the implementation of these improvements.
- Serve as a point of escalation for stakeholders seeking assistance with API Operations and ensure a seamless user experience.
- Troubleshoot and resolve any API-related issues to ensure seamless user experience and high service availability.
- Ensure compliance with security and regulatory requirements related to the Secure GPT service.
- Collaborate with the broader Secure GPT international team to deliver exceptional customer service to internal stakeholders.
Expected skills & experience
We are looking for someone with the following experience and skills:
Experience
- At least 5 years of experience in operational or service management roles, with a specific focus on API Operations and Features Development within the Azure environment.
- Strong analytical skills, with the ability to quickly and accurately identify issues and root causes.
- Excellent problem-solving skills and a proactive, solution-oriented approach.
- Quick learner, with the ability to rapidly become familiar with new technologies and tools.
- Exceptional communication and relationship management skills, with the ability to effectively communicate technical information to non-technical stakeholders.
- Strong project management skills, with the ability to manage multiple priorities, stakeholders, and a small team of developers.
- Ability to drive initiatives forward independently and demonstrate leadership.
Preferred Qualification:
- Experience with ChatGPT or other Generative AI technologies.
- Experience working in a highly regulated industry.
- Knowledge of data security and regulatory requirements.
- Proven experience leading a small team of developers in a fast-paced environment.
Technical skills
Must Have:
- JavaScript/TypeScript development (Node.js) for the backend
- GitHub/DevOps experience
- Experience in API operations and management
- Competence in monitoring resources on Azure
- Experience with Azure API application
- Knowledge of Infrastructure as Code (IaC)
- Terraform and/or Bicep for automatic infra deployment
Nice to Have:
- Azure and API certification
- Familiarity with observability and monitoring tools
Soft skills / transversal skills
Must Have:
- Communication: Excellent verbal and written communication skills to effectively collaborate with stakeholders, team members, and customers.
- Adaptability: The ability to quickly adjust to changes in technology, priorities, and requirements.
- Collaboration: The ability to work effectively with cross-functional teams and build strong relationships with stakeholders.
- Problem-Solving: The ability to approach challenges with a proactive and solution-oriented mindset.
Nice to Have:
- Time Management: The ability to manage multiple priorities, meet deadlines, and effectively allocate resources.
