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U Mobile

Senior Specialist, Digital Experience & Marketing

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Job Description

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let's start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

  • Awarded For
  • Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
  • Bronze Winner in Cross-Generational Workforce Engagement (2024)
  • Gold Winner for Excellence in Workplace Culture (2021)
  • Comprehensive medical, dental, optical and insurance benefits
  • Flexi working hours arrangements
  • Staff Line & Device Subsidy
  • Smart Casual Attire
  • Child Parental Care Leave
  • Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
  • Special employee discounts for selected F&B Brands

The Day-To-Day Activities

  • Product Delivery & Execution:
  • Own end-to-end delivery of assigned app features or journeys.
  • Translate requirements into clear product documentation and user stories.
  • Work closely with engineering and design teams to deliver quality releases.
  • Support UAT, release planning, and post-release business validation.
  • Performance & Metric:
  • Monitor basic app performance indicators features.
  • Track feature-level KPIs such as adoption, conversion, and usage of analytics reports.
  • Identify improvement opportunities using available data and insights.
  • Customer-Centric Experience:
    • Apply customer-first thinking in feature design and prioritisation.
    • Use user feedback and analytics to improve usability and journeys.
    • Ensure alignment with app experience and design standards.
    • Cross Functional Collaboration:
      • Collaboration with Marketing, IT, and Operation team.
      • Communicate on tasks progress, risks, and dependencies clearly.
      • Support cross-functional initiatives involving the app.
    About You

    • Bachelor's or Master's degree in Marketing, Digital Technology, Business, or a related field.
    • 35 years in digital product or mobile app roles.
    • Proven success in requirement capturing and implementation with high user engagement and commercial impact.
    • Experience with MarTech, analytics, A/B testing, customer data platforms, and performance marketing integration.
    • Experience in stakeholder management.
    • Strong execution and problem-solving skill.
    • Strong business acumen with customer-first and mobile-first thinking.
    • Clear communicator, and stakeholder influence skills.
    • Proficient in app KPIs, comfortable in performance tracking, A/B testing, and personalization enablement.
    • Able to work in fast-paced, high-stakes environments with multiple priorities.
    • Detailed-oriented and delivery focus.
    • Customer-minded and pragmatic.
    • Comfortable working in fast-paced environments.
    • Comfortable working with multiple stakeholders and does not shy from communication.
    • Make decisions based on insights with critical thinking and problem-solving abilities

    What's Next Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

    More Info

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    About Company

    Job ID: 143998871

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