The Senior Specialist, Order to Cash (OTC), is part of a team responsible for performing day-to-day tasks within the Order to Cash (OTC) function covering Accounts Receivable, Billing, Collection and Cash Application, as well as Month End Closing processes, some other specific accounting activities related to the stream and subfunctions with OTC function. This includes:
- Ensure accurate and timely processing of client billing processes, cash application, collection and related financial transactions.
- Maintain compliance with internal controls, accounting standards, and regulatory requirements.
- Support collection by coordinating with clients and internal stakeholders on unapplied payment and reconciliation matters.
- Contribute to the efficiency of the finance function by leveraging SAP S4 HANA and other digital tools.
- Drive global process initiatives to streamline and/or automate the OTC process
Job Responsibilities
- Client Billing processing: Document client billing processes, validate, record, and finalize invoice with required supporting documentation in SAP S4 HANA in line with company policies, tax regulation and Standard Operating Procedure (SOP). Ensure invoices are generated in a timely and accurate manner according to SLA/KPI set by management and agreed with local office. This includes intercompany transactions and Credit note management.
- Dispatch invoice: Ensure the invoice is dispatched to client with supporting documentation according to the client billing rulebook and stipulated timeline.
- Cash application: Obtain remittance advice – electronic remittances and/or cheques received and apply client payments (cheques, bank transfers, electronic payments) accurately and timely. Investigate and resolve unidentified/unapplied payments. Perform necessary journal entries (FX adjustment, WHT, etc)
- Collection: Generate statement of account accurately and distributed to clients in a timely manner, update confirm payment date and reason for overdue payment, resolve queries from clients and escalate to Local office where applicable. Identify potential bad debt, prepare monthly AR report and review with local finance.
- Compliance and reporting: Ensure adherence to company policies, accounting principles, tax regulations and provide accurate AR reports, identify critical issues, report monthly open issues and drive resolution independently.
Additional Responsibilities
- Accountability and quality support: Review, request amendments where applicable, and submit them for approval. Work closely with key contacts of local office and cross-functional organization to address client inquiries. Asist manager to coach junior team members.
- Resolve queries and action as applicable. Follow up resolution and close queries in a timely manner.
- Month-end closing support: Assist in bad debt provision, post accounting entries, reconciliations, and reporting activities. Issue reports on monthly basis to achievement of KPI and audit requirements.
- Audit support: Provide documentation and respond to queries during internal and external audits.
- Process improvement: Proactively identify opportunities to streamline AR processes, development and improvement on systems and operation procedures, implement continuous improvement in existing processes to enhance efficiency, scope expansion and standardization.
- Cross-functional collaboration: Work closely with Order management, Commercial team, and finance team to resolve issues.
Professional Experience & Education
- Bachelor's degree in accounting, Finance, or a related discipline.
- 3–5 years of accounts receivable or finance operations experience handling multiple countries.
- Hands-on experience with SAP S4 HANA
- Experience in shared services or corporate finance functions is an advantage.
Specific Skill & Knowledge
- Proficiency in AR modules, Client invoice, and cash application.
- Strong understanding of AR processes, provision, and reconciliations.
- Ability to identify root causes and resolve issues effectively.
- Strong interpersonal and customer service skills to interact with clients and internal stakeholders.
- Attention to details and ability to maintain a high level of accuracy in transaction processing and documentation.
- Proactive approach to resolving disputes, cash application issues and managing client expectations.
- Good communication skill and fluent written and spoken English, German language capability is an advantage
- Analytical and problem-solving skills
