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Overall Role Purpose
Primarily responsible in developing & maintaining the performance management reporting environment and participate in managing new reporting to actively support in steering improvement in operations.
Key Activities
Develop new reporting out of the source systems (SAP, Oracle, Basware, CREST, etc...) and in line with business requirements, with a focus on automation.
Maintain the Performance Management databases and related reporting tools, based on downloads from source systems to Access or SQL server.
Perform month-end reconciliations between the reporting databases and the source systems and resolve any reconciliation issues.
Prepare, present and analyze day-to-day operational management information reflecting the performance of the service lines against their targets / KPIs.
Implement and develop Quality and Efficiency KPIs and volume tracking, ensure data integrity and uniformity, evaluate and identify efficiencies and opportunities by analysing KPI trends.
Work closely with service lines to find improvement opportunities / efficiencies.
Reporting and ana lysing financial and statistical performance of service lines.
Organize and chair regular service review meetings with business partners, to discuss service performance of service lines.
Coordinate Business Review Meetings with service lines.
Close follow up with service lines on the status action items from the previous service performance review
Skills & Qualifications
Proficient in SQL Server, Microsoft Visual Studio, PowerBI, Tableau, data extraction tools like Oracle Discoverer.
Good interpersonal skills and effective communication and presentation.
Proficient in English, both oral and written.
System knowledge: good knowledge of SAP, Billing systems.
Excellent skills in MS Office and data analysis.
Able to work independently and collaboratively with diverse groups and stakeholders of different levels.
Proactive communicator, have good interpersonal skills
Possess essential life-skills e.g. mental resilience, critical thinking, emotional intelligence, empathy etc.
Required
Experience with SQL Server and MS Visual Studio (SSAS, SSIS, SSRS)
Preference
Knowledge of Python for data analysis is a plus
Expected Years of Experience & Other Related Areas
Minimum 3-5 years of experience as a performance/business analyst
Proficient in SQL Server, Microsoft Visual Studio, PowerBI, Tableau, data extraction tools like Oracle Discoverer,
System knowledge: Good knowledge of SAP, Oracle, Basware, CREST etc
Excellent skills in MS Office especially Excel (VB),Power Point
Strong and effective stakeholders management.
Independent and able to work with minimum supervision.
Excellent verbal and writing skills (sentence structure and grammar).
Proactive communicator, having good interpersonal skills.
Digital and Data acumen.
Educational Background
Bachelor's degree in Statistics, Data Science, Business Analytics or other business-related discipline or equivalent in experience
DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year. DHL Express is market leader for parcel services in Europe and Germany's main Courier and Parcel Service.
The company DHL itself was founded in San Francisco, United States, in 1969 and expanded its service throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft. Adrian Dalsey and Larry Hillblom personally oversaw the daily operations until its eventual bankruptcy closed the doors in 1983. At its peak, DHL Air Cargo employed just over 100 workers, management and pilots.
Job ID: 124971683
