Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let's start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!
- Awarded For
- Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
- Bronze Winner in Cross-Generational Workforce Engagement (2024)
- Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Care Leave
- Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
The Day-To-Day Activities
Account Ownership & Relationship Management
- Serve as the primary point of contact for assigned MVNO clients throughout the full customer lifecycle.
- Build deep relationships with MVNO stakeholders, ensuring consistent communication, trust, and alignment.
- Conduct regular strategic account reviews and performance meetings to strengthen partnerships.
Contract Compliance & Commercial Support
- Ensure contract terms, SLAs, and regulatory requirements are clearly understood, implemented, and adhered to.
- Support the negotiation and renewal of MVNO agreements in coordination with legal, product, and pricing teams.
- Track service-level obligations and commercial KPIs to ensure compliance and partner satisfaction.
Partner Onboarding & Launch
- Manage the onboarding of new MVNO partners, ensuring seamless coordination between sales, technical teams, and operations.
- Develop and maintain onboarding checklists, timelines, and communication plans.
- Track key launch milestones and proactively resolve any bottlenecks.
Revenue & Growth Management
- Monitor and report on MVNO performance including subscriber growth, traffic usage, and service adoption.
- Identify upsell/cross-sell opportunities (e.g., new product bundles, 5G upgrades, or geographic expansion).
- Collaborate with product and pricing teams to present new commercial models or enhancements.
Issue Resolution & Support Oversight
- Act as a key escalation point for service or operational issues, ensuring timely resolution by coordinating with the operations and support teams.
- Maintain a log of incidents and proactively address recurring service issues.
Performance Monitoring & Reporting
- Track and report on client health, revenue contribution, and service usage trends.
- Deliver regular updates to the Head of Sales & Account Management, including risk assessments and opportunity plans.
About You
Education & Qualifications:
- Bachelor's degree in Business Administration, Telecommunications, Marketing, or related field.
- Additional certification in telecommunications or customer relationship management is a plus.
Experience
- Minimum 4 years of experience in account management or client relationship roles, ideally within a telecom operator or MVNO environment.
- Proven experience managing B2B customer relationships, with a track record of retention and account growth.
- Familiarity with MVNO business models, onboarding, and operational delivery.
Skills
- Strong understanding of telecom products, especially mobile core network elements, SIM lifecycle, and MVNO integration requirements.
- Excellent verbal and written communication skills.
- Strong interpersonal and stakeholder management abilities.
- Good commercial acumen with an ability to interpret contracts and performance metrics.
- Project coordination and multitasking skills under tight timelines.
- Proficient in CRM tools, Microsoft Excel, PowerPoint, and reporting dashboards.
Additional Attributes
- Customer-focused and results-driven mindset.
- Comfortable in fast-paced, cross-functional environments.
- Strategic thinker with attention to detail.
What's Next Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.
