Senior Specialist, Server & Backup Engineer

Join Aspiro, a top MSC Status company and one of GRADUAN's Top 3 Most Preferred Employers in Malaysia Shared Services. At Aspiro, we value creativity, personal growth, and innovation.

As a Senior Server Engineer (L2/L3), you will be responsible for second- and third-level support of server and backup systems, managing incidents, installations, upgrades, migrations, and ongoing maintenance. Ensure server performance optimization to support the daily business operations.

Why Aspiro

• Award-winning Workplace: Best New Global Business Services of the Year (PIKOM GBS Awards).
• Perks: Flexi wellness allowance, casual work attire, vibrant office environment, and more!
• Feel Comfortable: Enjoy the flexibility of smart-casual attire.
• Comprehensive Support: EPF, SOCSO, EIS and ongoing training to help you succeed.
• Compensation package inclusive performance base bonus, incentive and allowance

What You'll Do:

• Manage and resolve server and backup incidents L2/L3, including security-related issues, in line with SLAs and ITIL practices.
• Perform incident analysis and root cause identification, implement permanent corrective and preventive actions, and configure systems.
• Carry out proactive preventive maintenance, housekeeping, and health checks to ensure server stability and performance.
• Execute regular server patching and security updates to maintain compliance and system integrity.
• Participate in Disaster Recovery (DR) planning, testing, and execution to ensure business continuity readiness.

To succeed in this role, you should have:

• Candidates possess at least with Diploma/Bachelor's Degree in Computer Science or any other IT related field.
• Minimum of 3 years of working experience in IT / Server infra related field.
• Good knowledge of server infrastructure and backup systems, with hands‑on experience in incident, change management, and patching activities.
• Hands-on second‑ and third-level support experience with VMware, ESXi, vCenter, and Microsoft Windows OS.
• Experience with file sharing, backup systems, monitoring, security monitoring, and AI tools (e.g., Copilot, ChatGPT).
• Good communication skills in English, and Mandarin proficiency is a MUST.

Ready to take the next step in your career Join Aspiro today and make an impact!