Senior Specialist - Vertical IoT (Retail & Commerce)

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let's start your journey with an award-winning organization!

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Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Job Summary

The Senior Specialist – Vertical IoT (Retail & Commerce) will take full ownership of the lifecycle, commercial strategy, and scaling of the company's integrated merchant solution suite. This is a high-impact role bridging retail & commerce software application platforms, store-front equipment and telecommunications infrastructure.

The Day-To-Day Activities

1. Growth Strategy & Market Segmentation

• Formulate and execute localized market penetration plans targeting independent operators, multi-outlet scalers, and expanding digital-first/social commerce brands moving into brick-and-mortar storefronts.
• Design and execute customized segment strategies to ensure specific product configurations match the operational needs of merchant sub-segments.

2. Ecosystem Partner & Lifecycle Management

• Own the continuous product management lifecycle, maintaining a comprehensive product feature backlog, defining hardware SKU lifecycles (variants, warranties, end-of-life management), and steering the collaborative software integration roadmap with external SaaS partners.
• Manage Master Vendor Agreements and govern Service Level Agreements (SLAs) across hardware distributors, software platform providers, and connectivity services to ensure seamless, end-to-end service delivery and technical support.
• Act as a creative catalyst to design and launch value-added services that establish new revenue streams that are coherent to the product portfolio.

3. Commercialization & Go-to-Market (GTM) Execution

• Develop comprehensive sales channel strategies, driving direct Enterprise sales enablement while simultaneously unlocking indirect channels to establish access to the merchant networks.
• Collaborate with Marketing and Enterprise Sales to run targeted commercial campaigns across identified sub-segments to drive segment specialized product propositions.
• Structure competitive pricing tiers and portfolio expansions to balance customer acquisition costs with long-term merchant lifetime value.
• Manage the product's unit economics, balancing device/software subsidy models, hardware depreciation schedules, and connectivity net margins against early churn clawback policies.

4. Service Delivery & Operational Excellence

• Audit and continuously optimize the merchant onboarding funnel, minimizing delivery friction and the time-to-value activation gap between sales sign-off and device deployment.
• Oversee customer lifecycle management workflows to motivate on-boarding efficiency and customer satisfaction.

About You

• Bachelor's Degree in Business, Computer Science, Telecommunications, Engineering, or a related field. An MBA is an added advantage.
• 8+ to 10+ years of experience in Product Management, Portfolio Management, or Commercial Strategy, specifically within the Telecommunications, FinTech, SaaS, or Point-of-Sale (POS) ecosystem industries.
• Proven track record of managing and scaling B2B or SME-focused digital products, bundles, or multi-vendor platforms for business.
• Proven track record in driving digital transformation and omni-channel initiatives.
• Strong stakeholder management and cross-functional leadership skills.

What's Next

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.