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Key Responsibilities
- Customer Service Excellence:
- Provide exceptional customer service by greeting guests warmly, taking and processing orders accurately, and addressing any concerns or issues.
- Follow SOPs for customer interaction and service to ensure consistent and high-quality experience.
- Resolve customer complaints and issues promptly and professionally, adhering to company guidelines.
- Beverage and Food Preparation:
- Prepare and serve coffee and other beverages according to HQ recipes and SOPs.
- Ensure that all drinks and food items meet the company's quality and presentation standards.
- Maintain cleanliness and proper operation of beverage preparation equipment, such as espresso machines and blenders.
- Crew Supervision:
- Ensure outlet has sufficient manpower to operate the outlets through managing the outlet timetable and monitor on the staff's attendance.
- Supervise and support crew members during shifts, ensuring adherence to SOPs and company guidelines.
- Provide training and ongoing guidance to new and existing crew members, helping them understand and follow standard procedures.
- Monitor junior crew performance, offering feedback and support to ensure high standards of work and customer service.
- Operational Management:
- Oversee daily caf operations, including opening and closing procedures, following company SOPs.
- Ensure there is an adequate opening float cash each day, coordinating with the Store Manager to verify and prepare the float before the caf opens.
- Manage cash transactions, operate the cash register accurately, and handle financial transactions according to company policies.
- Work closely with the Store Manager on cash management tasks, including handling cash deposits, reconciling cash drawers, and ensuring accuracy in financial reporting.
- Stock Take and Inventory Management:
- Conduct daily stock takes during closing shifts, ensuring accurate and timely recording of inventory levels.
- Reconcile physical stock counts with inventory records, identifying and reporting any discrepancies.
- Manage inventory control processes, including ordering and restocking supplies as needed, and ensuring accurate record-keeping.
- Ensure sufficient stocks are available to operate outlet smoothly.
- Ensure all equipment is in good condition.
- Ensure NO over ordering to avoid expired/damaged goods.
- Reporting and Issue Resolution:
- Work closely with the Store Manager, reporting on any operational issues or challenges the outlet is facing.
- Identify, document, and communicate any equipment malfunctions, supply shortages, or other concerns impacting caf operations.
- Collaborate with the Store Manager to develop and implement solutions to address reported issues.
- Compliance and Maintenance:
- Ensure adherence to health and safety regulations, including sanitation and cleanliness standards, as outlined in company SOPs.
- Conduct regular checks of caf equipment and facilities, addressing maintenance issues promptly and according to company guidelines.
- Maintain accurate records related to inventory, sales, and employee hours, following company procedures.
- The Management reserves the right to make any adjustments to the current job description as and when the Management deem necessary.
- Assist in adhoc tasks assigned by Superior from time to time.
Qualifications
- Experience: Minimum of 2-3 years in a caf or food service environment, with at least 1 year in a supervisory or senior role.
- Skills: Proficient in following SOPs and guidelines for beverage and food preparation, with strong leadership, customer service, and communication skills. Experience in inventory management and stocktaking is essential.
- Education: High school diploma or equivalent required; additional training in food handling, barista skills, or hospitality management is a plus.
- Attributes: Friendly, approachable, and able to handle high-pressure situations. Strong organizational skills, attention to detail, and accuracy in stock and cash management are crucial.
