Introduction
At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.
Your Role And Responsibilities
As a Procurement Operations Specialist, you will provide support for procurement applications and processes, as well as accounts payable help requests, serving as a single point of contact for global procurement professionals and suppliers. This role requires strong knowledge of IBM tools and processes, as well as the organizational structure of global procurement. Your primary responsibilities will include:
- Provide Call Center Support: Respond to incoming calls and emails, handling help requests from IBM internal clients and suppliers, and providing high-quality standards of professional call handling.
- Resolve Problems and Answer Questions: Determine the root cause of system queries, provide solutions or escalate to Level 2 contact, and document problems and resolutions in a call log.
- Utilize Knowledge Database: Consult knowledge database for guidance in responding to client's questions, and apply knowledge of supported procurement applications to resolve issues.
- Document and Track Issues: Create a call log for every help request, ensuring accurate contact information and problem documentation.
- Provide Regular Feedback: Follow up with clients on the status of their tickets, providing timely updates and resolution.
Preferred Education
Bachelor's Degree
Job Summary
Required technical and professional expertise
Leads governance activities, deeper risk analysis, stakeholder engagement, and SME-level support.
Key Responsibilities
- Lead supplier risk assessments, trend analysis.
- Oversee complete KYS lifecycle. (know your supplier)
- Interpret external screening results.
- Manage remediation and escalations.
- Enhance risk framework.
- Mentor junior specialists.
- Support supplier risk assessment including questionnaires, guiding owners, reporting outcomes.
- Manage due diligence (KYS) issuance, validation, follow-ups, escalations, and documentation.
- Monitor ongoing due diligence alerts, adverse media, supplier risk changes.
- Manage pre- and post-contract actions, validate responses, track completion.
- Provide reporting for weekly, monthly governance outputs.
- Supplier Risk Assessment Leadership:
- Guide business/contract owners in completing the risk assessment questionnaire.
- Navigate them through dealing with secondary risk teams.
- Report and analyze the outcomes of the questionnaires, identifying trends and potential risks.
- Develop and implement risk mitigation strategies based on assessment results.
- Due Diligence Questionnaire Leadership:
- Coordinate the distribution of the due diligence questionnaire.
- Trigger and oversee actions based on inputs from Procurement and Specialist Risk Teams.
- Track the completion of follow-up activities and provide regular status reports.
- Ongoing Supplier Due Diligence Management:
- Monitor contract and supplier risk alerts, triaging and escalating issues based on business rules.
- Ensure the currency of questionnaire responses and supplier information.
- Lead the tracking and remediation of identified gaps in questionnaires.
- Champion and implement updates or changes to the Risk Framework.
- Provide comprehensive risk reporting to stakeholders.
- Team Mentoring and Development:
- Mentor and develop junior team members, fostering a culture of continuous improvement.
- Collaborate with cross-functional teams to ensure seamless integration of governance activities into broader procurement strategies.
- Represent the team in higher-level discussions regarding supplier governance best practices and strategic direction.
Qualifications
Preferred technical and professional experience
- Strong analytical, communication, and stakeholder management skills.
- Degree in Supply Chain, Business, or related field.
- 46 years in procurement experience
- Experience in supplier governance, TPRM (Third Party Risk Management), procurement operations.
