Senior Support Engineer - VMWare

Work Model - Onsite / Hybrid depends on the project

Location: Malaysia (Contractual)

Experience: 8 10 years

Employment Type: Contract (12 months)

About Rimini Street:

Rimini Street is a leading global provider of enterprise software support services,

dedicated to helping clients optimize and extend the life of their IT investments. We

pride ourselves on delivering world-class support and innovative solutions to

organizations worldwide.

Role Summary:

We are seeking a highly skilled Senior Support Engineer VMware with strong

technical expertise and Mandarin language proficiency to join our support team. The

role is contractual and based in Malaysia, providing advanced VMware support to

enterprise clients.

Key Responsibilities:

* Provide advanced technical support for VMware environments, including

troubleshooting, root cause analysis, and performance optimization.

* Manage and resolve escalated technical issues from clients in a timely and

efficient manner.

* Collaborate with internal teams and external vendors to resolve complex

technical issues.

* Document solutions, known issues, and best practices for internal knowledge

sharing.

* Provide support and guidance in Mandarin for clients requiring languagespecific assistance.

* Assist in training junior support engineers and contribute to continuous

improvement initiatives.

Qualifications & Skills:

* 8 10 years of experience in IT support with a focus on VMware technologies.

* Strong hands-on experience with VMware vSphere, ESXi, vCenter, and related

virtualization technologies.

* Experience with cloud platforms (VMware Cloud, AWS, Azure) is a plus.

* Proficient in Mandarin (verbal and written) and English.

* Excellent problem-solving, analytical, and communication skills.

* Ability to work independently and handle multiple priorities in a fast-paced

environment.