Senior System Engineer ( Cloud/ virtualization)

1. Serve as a key technical engineer for the operation and administration of internal and external platforms and projects, including the infrastructure, monitoring, migration, expansion, and integration with new and existing systems.
2. Manage and coordinate operational incident management and reporting, acts as the subject matter expert to support highly complex system-related incidents, problems, and security matters
3. Takes ownership of infrastructure platform issues (as part of a team) and works with 3rd Parties, internal operations support, and, where appropriate, determines a strategic approach to resolution.
4. Perform preventive maintenance and carry out related project tasks.
5. Technical projects through the project life-cycle, ensuring that projects are completed on time.
6. Architecture, design, configuration, installation, and documentation of existing and new systems.
7. Ensure SOP, Checklist, and Asset Inventory are updated regularly
8. Manage and Implement Service and Change requests from internal and external users
9. Help maintain team documentation on processes, how-to, and technical information.
10. Provide knowledge transfer and training for the internal team.
11. Provide 3rd-level escalation support to the ITO for incidents and problem management.
12. Participates in infrastructure consolidation planning, migrations to concentrated sites, and other strategy planning efforts.
13. Identify customer needs and make suggestions regarding technical direction.
14. Makes recommendations to IT management on direction and utilization of technologies.
15. After or extended hours support - On-call and as called responsibility is expected; a support phone will be provided.
16. Any other tasks that are being assigned by your superior or management
17. Hard skills:
18. Solid Linux or Windows system administration skills.
19. Virtual Environment Platform.
20. Backup & Disaster Recovery.

Soft skills:

1. Communication: You will be in contact with diverse profiles (technical and non-technical, management, and customer) and will be expected to adapt your communication accordingly.
2. Assertiveness: you will be expected to deliver accordingly to the customer's targets in respect of company standards.
3. Teamworking: You will be interacting with people from different departments, and though working with different cultures shouldn't be a problem for you.