Location: Kuala Lumpur, Malaysia
Team: Product
Role: Senior Technical Product Manager
Mode: Full-time role
About Respond.io
Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.
Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platformwe are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!
Our Culture
At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here's what we stand for:
- Solve Customer Problems: Every effort must solve real customer pain points. No guessworkjust real feedback and clear value!
- The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerfulit gets us moving fast.
- 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can waitclear goals come first.
- Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
- Own It and Support Each Other: We step up, help out, and drive outcomestogether.
- Build Human Connections: Work is better when we trust, care, and celebrate wins together. We're a team!
Role Description
We're hiring Senior Product Managers to scale Respond.io's integrations and product partnership ecosystem, a core driver of platform growth and differentiation.
In this role, you'll work closely with the Group Product Manager to lead high-impact initiatives across product partnerships and integration-driven product areas. You will provide strong product leadership within your scope, helping shape direction, driving clarity, and ensuring high execution standards across cross-functional teams and external partners.
You'll translate customer needs and problems, product partner capabilities, and platform constraints into clear product direction and measurable outcomes, operating confidently in partner- and integration-driven environments. Success means navigating complexity, aligning stakeholders, and delivering scalable valuable solutions that create real user and business impact.
Area 1: Product Partnership Focus
Responsibilities
- Act as the primary liaison between Respond.io and product partners, maintaining strong communication, alignment, and relationship health.
- Set up, manage, and maintain operations and processes for your role (regular check-ins, how we raise issues, how we handle incidents and feedback, and how we close the loop).
- Track partner updates and plans, and explain what they mean for our product and company (risks, opportunities, and recommended actions).
- Run partner-led initiatives end-to-end: define scope, align priorities, coordinate delivery, support launch, and review results.
- Support contract and agreement reviews with relevant stakeholders and leadership to ensure we are aligned and compliant.
- Share partner insights and performance results (usage, quality, impact) to guide product and business decisions.
- Prepare clear updates and materials (slides, reports, proposals) for leadership and internal/external stakeholders.
- Define and track success metrics to ensure deliverables leads to measurable outcomes.
or Area 2: Technical Product Focus (Integrations + Technical AI)
Responsibilities
- Identify, evaluate, and prioritize integration opportunities (CRMs, automation platforms, commerce, calendars, etc.) based on customer value, feasibility, and business impact.
- Own delivery end-to-end for Respond.io's integrations: PRDs, planning, execution support, launch readiness, and post-launch monitoring.
- Maintain strong knowledge of existing integrations: what they support, limits/constraints, key use cases, and common edge cases.
- Be the internal go-to person & SME for integrations, supporting teams with decisions, troubleshooting, and technical clarity.
- Work closely with Engineering on technical decisions (APIs, webhooks, limits), and ensure documentation is clear and usable.
- Support the Technical AI function by owning PRDs/projects that improve Core AI and AI-powered use cases.
- Define and track success metrics to ensure deliverables leads to measurable outcomes.
Shared responsibilities
- Be a well-rounded and well-seasoned senior PM, supporting the Team Lead and Head of Department as needed through knowledge sharing, process improvements, and helping unblock issues across product areas.
- Communicate clearly and promptly with internal and external stakeholders to keep everyone aligned and avoid surprises.
- Contribute to product planning and decisions, ensuring work supports company goals and business priorities.
- Stay strongly user-focused, prioritizing real customer problems and measurable outcomes over outputs or internal convenience.
Qualifications
- Bachelor's degree or higher in Business, Computer Science, Information Technology, Software Engineering, or a related field.
- 3+ years of experience in Product Management or related roles within a SaaS or technology company.
- Strong understanding of product management principles and modern practices , including discovery, prioritization, and delivery.
- Solid technical foundation with working knowledge of APIs, webhooks, and integration-based systems.
- Analytical and data-fluent, capable of defining KPIs, interpreting metrics, and making data-informed prioritization decisions.
- Demonstrated ability to lead through influence, aligning cross-functional teams and maintaining high standards without direct authority.
- Excellent stakeholder and relationship management skills, able to balance technical depth with strategic communication.
- Customer-focused and insight-driven mindset, with the ability to translate qualitative and quantitative inputs into actionable improvements.
- Exceptional communication and documentation skills, ensuring clarity and alignment across internal and external stakeholders.
- Excellent command of English, both written and spoken.
- Good to have: Experience leading integrations, APIs, or partner-enabled products.
Here's What's In It For You
- You will become part of an amazing culture with smart teammates who actually care
- You will grow more here than you would anywhere else, that is a promise
- Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you'll always be looking forward to it!
- Beer O'Clock on Fridays Naah, we have it every day!
- Are you a PlayStation fan It gets fun when you get to beat your olleague on a FIFA game at the office!
- You'll get to experience a very competitive compensation
- You'll be covered exclusively on one of the highest medical and dental insurance especially for you
- Unlimited snacks in our specially dedicated snack room. Oreos, KitKats, Gummy Bears, Chips, Biscuits, Nuts, Snickers ... you name it, we have it.
- Flexible working environment and working hours
