Job Description

Key Responsibilities:

● Own the overall direction, operational priorities, and quantitative outcomes for the UX Lab team, including investigation scope, monitoring protocols, and insight delivery.

● Translate overarching business and product objectives into clear, prioritized analytical frameworks across Product, Engineering, Quality Assurance (QA), and regional market teams.

● Lead the end-to-end recruitment, onboarding, coaching, and professional growth of a newly established team of UX analysts.

● Establish and maintain high-quality analytical standards across the organization, ensuring data-backed decisions through rigorous metrics, experimentation, and behavioral analysis.

● Identify, isolate, and resolve user-experience friction points and functional gaps prior to operational or business escalation.

● Drive systemic product improvements via user testing, behavioral experimentation, automated monitoring, and competitive market intelligence.

● Communicate user-experience findings, strategic recommendations, and team performance metrics directly to senior executive leadership.

Qualifications:

● Minimum of 6 years in product analytics, UX analytics, or digital product data analytics, with demonstrated experience leading and managing analytical personnel.

● Proven track record of owning strategic business and product outcomes, going beyond the delivery of static dashboards or standardized reporting.

● Advanced expertise in SQL alongside proficiency in modern product analytics platforms (e.g.,Amplitude, PostHog, Mixpanel, or equivalent systems).

● Ability to seamlessly pivot between macro-level team strategy and granular analytical root cause investigations (e.g., specific funnel conversion drop-offs).

● Direct experience recruiting, scaling, and mentoring high-performing analytical teams from inception.

● Strong leadership skills with the ability to coach, hold team members accountable, and effectively align cross-functional stakeholders.

● Added-value Bonus: Direct experience in high-volume B2C environments; familiarity with AI assisted analytical workflows.