Service Administration Specialist (US)

Working Hour: Monday to Friday, 8PM - 5AM (Night Shift)

Location: Petaling Jaya, Selangor (fully on-site)

Job Responsibilities

• Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM.
• Identify, analyze, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
• Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.
• Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction.
• Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly.
• Addressing customer inquiries and requests promptly to provide excellent service and maintain clear communication.

Job Requirements

• Proficiency in English is a MUST.
• Diploma and above.
• Minimum of 2 years of experiences in order management related positions.
• SAP knowledge will be an advantage (not a must as training will be provided).