Service Assistant Manager (Urgent Care Centre)

Responsibilities

• Collaborate with team leaders to ensure seamless daily operations and departmental preparedness. Address operational challenges, manage feedback, and resolve complaint cases effectively. Implement service enhancements, conduct training for staff, and monitor service quality to ensure an outstanding patient experience. Foster staff well-being, promote team-building initiatives, and enhance team dynamics. Develop manpower plans and streamline workflows for efficiency. Support the integration of new systems and technologies. Undertake secretariat tasks, including minute-taking. Perform other duties as assigned by the reporting officer.

Requirements

• Bachelor's degree or equivalent, with a minimum of 2 years of service-oriented experience. Familiarity with healthcare operations is a plus. Diploma holders may be considered with at least 5 years of relevant experience. Proven leadership experience. Strong computer literacy. Capable of multitasking and thriving in a fast-paced environment.