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Hays

Service Automation Engineer

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  • Posted a day ago
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Job Description

Advance your career as a Service Automation Engineer in a trusted financial institution!

Your New Company
This company is a leading multinational financial institution with a strong presence across Asia and beyond.

Your New Role
  • Automate Configuration Management Database (CMDB) updates using existing tools, scripts, and integrations.
  • Works closely with requesters, Systems and Service Delivery Teams to establish business requirements for the CMDB.
  • Reconcile the CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories.
  • Create & Monitor Normalisation and Reconciliation Jobs to ensure accuracy of data coming from diverse sources.
  • Monitor CMDB Logs and identify issues with Discovery Sync, normalisation and reconciliation jobs.

What You'll Need to Succeed
  • Strong understanding of CMDB and Common Data Model.
  • Hands-on experience with Helix ITSM Development for Remedy Midtier & Progressive Web App.
  • Excellent management skills to keep track of recurring issues and escalate it to the relevant audience on time.
  • Knowledge of defining and debugging shell scripts on Linux, Unix, Solaris, and Windows systems.
  • Demonstrated through understanding and experience with BMC Helix ITSM, CMDB, ITOM, Application monitoring, automation tools like Control-M.

What You'll Get in Return

In return for your dedication and hard work, you'll be rewarded with:
  • Get a chance to work in a global environment
  • Attractive employee incentive scheme
  • Training and development programs
  • Comprehensive benefits package

What You Need to Do Now
If you think this is you, what are you waiting for Hit apply now for more details or a confidential discussion. Please contact Ler Xuen Law at Hays on +60 3-2779 5124 or email [Confidential Information].

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

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About Company

Job ID: 138860065