Service Center Supervisor (1 Year Contract)

Job Summary

Be fully responsible for the daily operation of the service center and ensure the after-sales experience. Lead the team to complete the maintenance indicators, optimize the service process and manage the store assets and personnel.

Job Responsibilities

Operation Management

• Supervise daily operations, including business hours, staff scheduling, equipment maintenance, and ensure the normal operation of the service center.
• Analyze operational data and adjust operational strategies based on maintenance time, satisfaction, and after-sales data.

Team Management

• Develop recruitment plans based on business needs and screen front desk staff, after-sales maintenance engineers and other personnel.
• Organize employee training, including onboarding, product knowledge, communication skills, and after-sales standard training to enhance team capabilities.
• Evaluate employee performance and provide feedback, pay attention to employee career development, and create a positive team atmosphere.

After-sales Service Management

• Establish and improve the after-sales service system, formulate after-sales processes and standards, and ensure efficient and high-quality services.
• Manage the after-sales maintenance team, arrange tasks reasonably, supervise progress and quality, and reduce the complaint rate.
• Manage after-sales accessories to ensure sufficient inventory.

Job Requirements

• Educational background: SPM, diploma, bachelor degree or above, after-sales major is preferred.
• More than 2 years of after-sales management experience is preferred. Familiar with the smartphone or AIOT products and consumer habits.
• Excellent team management ability, able to motivate, train and develop members.
• Excellent sales management ability, familiar with sales processes and techniques.
• Strong communication and coordination skills, able to cooperate well with internal and external parties.
• Possess data analysis ability, proficient in using Excel to analyze operational data.
• Good problem-solving ability, able to deal with operational problems in a timely manner.
• Possess financial management knowledge, able to prepare and control budgets.

Working Conditions

• Working hours: 8 hours, 5 days a week, may need to work on weekends and holidays.
• Work location: KL Mid Valley Megamall