Service Coordinator

1-3 Years

This job is no longer accepting applications

Job Description

Job Responsibility

Key Responsibilities

Client Management:

Serve as the primary point of contact for clients, promptly addressing inquiries and resolving service-related issues.
Develop and maintain strong relationships with clients to understand their needs and expectations.

Scheduling And Coordination

Schedule and coordinate services, ensuring timely and efficient delivery.
Communicate service schedules and updates to clients and inter-related departments
Monitor service delivery to ensure adherence to schedules and quality standards.

Service Provider Management

Coordinate with Inter-related departments to ensure they have the necessary information and resources to perform their duties.
Address any issues or concerns service providers raise and work towards timely resolutions.

Quality Assurance

Monitor service delivery to ensure high standards of quality and customer satisfaction.
Collect feedback from clients and service providers to identify areas for improvement.
Implement and follow up on quality improvement initiatives.

Administrative Duties

Maintain accurate records of service delivery, client interactions, and feedback.
Prepare and submit reports on service activities, performance metrics, and client satisfaction.
Assist with the development and implementation of service policies and procedures.

Problem Solving

Identify and address any issues or conflicts that arise during service delivery.
Proactively seek solutions to improve service efficiency and effectiveness.

Qualifications

Job Requirements