Service Delivery Manager
- Posted 17 days ago
- Over 50 applicants have applied
Job Description
- The Service Delivery Manager is responsible for managing all aspects of day-to-day Service Delivery Support.
- The Service Delivery Manager will work closely with all operational areas of their assigned accounts/business units, in particular with all Lines of Service.
- Ensure Incident Management processes are followed effectively (ie SRT's escalation and notification).
- Process management and co-ordination for PIR's and RCA's for incidents affecting their respective customers, in conjunction with the Problem Management, ensuring the appropriate Business implement actions to prevent reoccurrences of the same issue.
- Monitor and Manage Service delivery and Service Level Agreements ensuring that obligations are issues escalated and prioritized.
- Coordinating Change Management activities as required.
- Identify, implement and drive service improvements to increase customer satisfaction.
- Forecast resource demand to ensure can plan and effectively deliver end-to-end services with minimum resource requirement. Interpret and plan projects and workload forecasts on an ongoing basis.
- Service Delivery Manager is accountable for account service problems and prioritization of work requests for their monitoring specific customers.
- Work with Business to integrate new, enhanced and existing service offerings for the account.
- Take a positive leadership role in both and customer businesses by demonstrating core values.
- The Service Delivery Manager may supply input to the customer Annual Technology Plan.
- Assist with providing the customer IS team and LOS with relevant reporting and trend analysis statistics to pro-actively support and improve the customer business.
- Work with Tower to analyse the client requirements and provide technical inputs (Server, Network and Database) for better Service delivery.
- Understand Technical setup of the Client and provide technical inputs to manage existing with continuous improvement/enhancement required.
- Work with Internal teams for delivering the services beyond BAU with additional revenue generated
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Key Skills
About Company
ITCAN PTE LTD , headquartered in Singapore, offers a full spectrum of integrated IT S/W Solutions & Services.
Empowered to deliver enterprise client Server or web based solutions across the entire value chain, spanning on - site consulting services to turn key S/ W projects
Regional Offices : Malaysia / Australia / HKG /
Clients in : Europe / US / Canada /China / Japan / Middle East
Multi Awards Winner : E50 , APEA, AREA, SOE , ASME, SIEA , AEA, TGE, (Visit Website for more details)
Skills:
Service Delivery Management, Change Management, Incident Management, Network Technologies, Fixed Broadband, Network Operations, Enterprise Connectivity Solutions, Problem resolution, SD-WAN, Customer-Facing Technical Roles, Telco Network Infrastructure
Skills:
Onsite Support processes, Incident Request and Escalation processes, ITIL disciplines, Reporting and presentation skills, Service Management
Skills:
Incident Management, Gcp, Cloudwatch, Itil Processes, Azure, AWS, DevOps practices, FinOps, Automation tools and frameworks, Cost management, Budget Tracking, Azure Monitor
Skills:
Incident Management, Itil Processes, operational coordination, service reporting, Microsoft Office Applications
Skills:
Software Updates, service delivery, technical support, service performance monitoring, Maintenance Management, stakeholder communication, maintenance strategies, Crisis Management