Service Delivery Manager
- Posted 14 days ago
- Be among the first 10 applicants
Job Description
Hiring: Infrastructure Service Delivery Manager (Hands On Infrastructure Operations)
We are looking for a Hands On Infrastructure Service Delivery Manager who is passionate about managing enterprise infrastructure operations and not just governance/reporting. This role requires someone who has grown through Infrastructure Operations and can lead teams while understanding the technology landscape across multiple towers.
Responsibilities
- Own end-to-end Infrastructure Operations and Managed Services delivery.
- Manage Infrastructure Towers including: Windows & Linux Servers
- Azure / AWS Cloud
- Network Operations
- Active Directory & Identity Management
- Backup & Storage
- Security Operations
- End User Computing / Service Desk
- Drive Incident, Problem, Change, and Service Request Management.
- Ensure SLA, KPI, and Customer Satisfaction targets are consistently achieved.
- Lead Major Incident Management and customer escalations.
- Conduct Weekly, Monthly, and Quarterly Service Governance Reviews.
- Drive automation, process improvement, and operational excellence initiatives.
- Manage transition-to-operation activities for new projects and services.
- Lead infrastructure teams, resource planning, performance management, and skill development.
- Ensure compliance with audit, security, and regulatory requirements.
- Manage third-party vendors and hosted Data Center operations.
Required Experience
- 8+ years of overall experience.
- Minimum 4+ years in Infrastructure Service Delivery / Infrastructure Operations Management.
- Strong experience managing enterprise Managed Services engagements.
- Hands-on understanding of: Windows / Linux Administration
- VMware / Virtualization
- Networking
- Storage & Backup
- Active Directory
- Cloud Platforms (Azure/AWS)
- Service Desk / EUC Operations
- Experience handling customer-facing delivery and executive governance.
- Strong knowledge of ITIL processes.
- Experience managing L1/L2/L3 support teams.
- Exposure to infrastructure transformation, cloud migration, and automation initiatives.
More Info
Key Skills
Service Desk EUC Operations
Storage Backup
Automation initiatives
Incident Problem Change and Service Request Management
About Company
Skills:
Servicenow, SLA, automation, KPI, ITIL-based service management processes, service performance management, Process Optimization, enterprise ITSM tools, Forecasting, budgeting, productivity optimization, financial management, CSAT, Resource Planning
Skills:
Network Services, End User Computing, Backup Storage, Active Directory Identity Management, ITIL-based service management practices, Monitoring and automation tools, Security Operations
Skills:
Intune, Okta, Microsoft 365, virtualization, Enterprise Applications, Infrastructure Endpoints, Endpoint platform support, Active Directory, Jira ecosystem, Jira Software, Jira ITSM workflows, Mac management, Jira Service Management