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Fujitsu

Service Desk Agent Korean Speaker

Fujitsu
Malaysia, Kuala Lumpur
1-2 Years

This job is no longer accepting applications

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  • Posted 19 months ago

Job Description

Responsibilities

 JOB DESCRIPTION

  • Answer phone calls, Chats, and emails from end users with technical issues.
  • Troubleshoot and resolve technical issues.
  • Escalate issues to the appropriate level of support as needed.
  • Document all customer interactions in the ticketing system.
  • Maintain a high level of customer satisfaction.
  • Keep up to date on new IT products and services.
  • Collaborate with other members of the IT team to resolve complex issues.
  • 9 hours per days
  • 5days per week including PH and weekends.
  • Earliest working time 5am
  • Latest working time 10pm
  • Shift changes monthly between teams.
  • Support for Korea & Europe retails stores (hardware and software devices in a store)

Qualifications

  • Degree in IT or related field.
  • 1-2 years of experience in a customer service or technical support role.
  • Strong customer service skills.
  • Technical aptitude.
  • Ability to work independently and as part of a team.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office Suite.
  • Preferable with ITIL foundation certification - Added Advantages

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
IT
Employment Type:
Full time

About Company

Fujitsu

Job ID: 88390453

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Last Updated: 30-01-2026 06:18:35 PM
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