Service Desk Agent (Korean Speaker)

Role Overview:
Provide first-level IT support as the initial point of contact for users. Open to fresh graduates, non-IT graduates, diploma holders, and candidates with L1 experience.

Key Responsibilities:

• Handle IT support via phone, email, chat, and ticketing tools

• Perform basic troubleshooting (hardware, software, access issues)

• Log and update incidents; escalate to L2 when required

• Follow standard support procedures and meet SLAs

Requirements:

• Fresh graduates to experienced L1 candidates welcome

• Basic computer and application knowledge

• Good communication and customer service skills

• Willing to work 24/7 rotating shifts (monthly rotation)

• Korean proficiency required (read, speak, write)

• TOEPIK certification preferred

Work Setup:
24/7 rotating shifts. Hybrid setup may be available after 6 months or project stabilization.