Candidates with
JLPT N3 /N2/ N1 certifications can apply for this role.
We are also open for candidates who are willing to relocate other locations.
Do you have Service Desk Operation Manager experience, and are you seeking a new job Cognizant is recruiting a Service Desk Operation Manager, and the role comes with an excellent salary and benefits package.
As a Service Desk Operation Manager, you will handle a 13-member Service Desk team, receive transition from the previous shift's manager and discuss any outstanding critical items at hand-off. You will review shift staffing to understand who is working, their skills, and how much capacity the service desk has for the day.
To give you an idea of how this flexible Service Desk Operation Manager role would look and feel, here are some of the things you could expect to do:
- Review current major incidents, scheduled outages, and business events for the day to assess any adjustments to staffing plans
- Address SLA areas of concern
- Evaluate IT service requests approaching or exceeding their SLAs and may adjust staff priorities.
To apply for this Service Desk Operation Manager role, you will need experience in Service Desk Team handling, Windows Troubleshooting, and ITSM Ticketing tools. You will also require the following:
- Advanced experience in client governance management and SLA Management
- Excellent communication skills, including being influential, persuasive and inclusive with stakeholders
- A complete understanding of the organization's business.
As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. At Cognizant, taking care of employees is a priority:
- You can pursue innovative career tracks and opportunities here
- You can enhance your professional development through education and dedicated training
- We'll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.
To apply for this full-time Service Desk Operation Manager job, please get in touch with Cognizant today. Please refer any friends or colleagues for this role or direct them to our Careers page on our website.
At Cognizant, we engineer modern businesses to improve everyday life. Because we're dedicated to making a lasting impact. Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients business, operating and technology models for the digital era. Our unique, industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies globally. Learn how Cognizant helps clients lead with digital at www.cognizant.com .
Employee Status : Full Time Employee
Shift : Day Job
Job Posting : Nov 21 2023
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
