Service Desk Specialist with Mandarin and English

Role:

• Providing IT support to end users located in various locations globally
• Analysing, troubleshooting and providing fixing solutions for application/OS problems
• Opening, closing and monitoring tickets in our ticketing system throughout their lifecycle
• Monitoring ticket timelines (SLAs)
• Contact with the end users by phone, email and chat

Requirements:

• Deep experience (or equivalent) in technical support
• Fluent in English and Mandarin language
• Good knowledge of the ticketing tool is an advantage
• Fresh Graduate is welcome to apply
• IT study field is an advantage
• Able to speak and write in Mandarin language is a MUST
• Quick and effective problem-solving skills

Benefits:

• Unlimited employment contract
• Onboarding program
• Buddy program
• International job opportunities
• Internal career development program

Be part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That's why Hemmersbach is The Social Purpose IT Company.