Service Engineer

Purpose of this position / Position summary:

Reporting to the Service Manager, the Senior Service Engineer is responsible for after-sales service in Coordinate Measuring Machine (CMM) and Metrotomography (X-ray machine) maintenance, calibration, and repair, and providing sales support activities in installation, commissioning, and warranty repair

Primary duties and responsibilities:

Service Responsibilities

• Perform field service machine maintenance, calibration, and repair.
• Carry out Coordinate Measuring Machine (CMM) - (including Metrotomography and optical microsystem), installation, commissioning, warranty support.
• Support in local and regional exhibition and seminar
• Support in planning the Service team's work activities by working closely with the Administrator.
• Handle customers request based on priority and importance, or as requested by Service Manager
• Support to enforce adherence to documented operation procedures and machine check lists
• Monitor repair part failure frequency and make recommendation for stocking
• Support to plan and recommend service tools requirement
• Ensure calibration standards and tools validity
• Collaborate & support the team in getting the job/request completed.
• Coach & mentor new or junior engineer during onboarding.
• Work closely with other departments i.e., Logistics, Finance, to complete the sales process.
• Promote services and new service product to customer.

Administrative

• Ensure Customer Care Ticket (CCT) & Service Order (SVO) are created before attending to job request
• Update SVO daily & submit Service Order Confirmation (SVOC) promptly for billing proc
• Submit Customer Perfect Order (CPO) & draft commissioning certificate to Administrator for further processing immediately after each New CMM installation.
• Prepare draft calibration report immediately after calibration service to Service Manager for approval
• Support Administrator to generate quotation with recommended parts & labourcharges

Development & Training

• Take initiative in updating one's own product & technical knowledge - CurioZ
• Participate training program, workshop & seminar etc. as organized by the department or company.
• Recommend training requirements based on I-Base
• Get trained in ISO 17025 calibration with ISO 10360 method, pass competency assessment and able to perform accredited calibration on-site.

• Any other duties and responsibilities as assigned by the Company.