Job Description

About the Role

Join our Shared Services Centre and help improve how we deliver HR or IT services. You'll support one service area based on your experience, working with delivery teams and senior stakeholders to track performance, resolve service issues and drive improvements.

What Will You Do

Manage service performance for HR or IT: Define and track service level agreements (SLAs) and KPIs. Flag risks early and escalate issues when service targets are at risk.
Investigate missed targets: Identify what caused the issue, agree on corrective actions with delivery teams and follow through until those actions are closed.
Build dashboards and performance reports: Use Excel and Power BI to track results and prepare monthly and quarterly updates that explain what changed, why it matters and what needs attention.
Lead service reviews: Present results, risks and improvement plans to function leads and senior HR or IT stakeholders in Mandarin or English. Agree on next steps and track progress.
Analyse workload and capacity: Look at service volumes, productivity and costs to identify bottlenecks and help teams plan for changes in demand.
Drive service improvements: Work with delivery teams to improve turnaround time, service quality and customer satisfaction.

What you'll bring

6+ years of relevant experience in service management, service performance, operations, or project or account management.
Working knowledge of either HR services such as payroll, benefits and employee lifecycle, or IT services such as service desk, incident and change management, or application and infrastructure support.
Strong Excel, Power BI and PowerPoint skills, with the ability to explain data clearly to senior stakeholders.
Proficiency in spoken and written Mandarin and English.

Why Aspiro

Perks: Flexi wellness allowance, vibrant office environment and more!
Feel Comfortable: Enjoy the flexibility of smart-casual attire.
Comprehensive Support: EPF, SOCSO, EIS and ongoing training to help you succeed.
Compensation package inclusive performance base bonus, incentive and allowance

Sounds like your next move Let's connect! WhatsApp our recruiter at

011-1104 8210

Ready to take the next step in your career Join Aspiro today and make an impact!