Job Overview:
You are the face and voice of our Top Priority Customers in matters concerning service delivery, assurance and improvement. We take pride in keeping our customers happy at all times. This is a phenomenal opportunity to become a part of a positive, friendly work culture and let's together make a difference!
Work Life:
- Communicate with customers and internal stakeholders to ensure the needs of the customers are met.
- Keep customers informed in a timely fashion - you call them more than they call you.
- Visit your customers. A LOT!
- Organise service reviews and improvement meetings with customers, and handle ad-hoc requests that go your way.
- Ensure timely incident management and risk escalation.
- Support customer equipment handling and service delivery.
- Manage vendor contracts and contribute to infrastructure upgrades.
About you:
- Strong knowledge of data centre infrastructure (electrical, mechanical, cooling, cabling).
- Familiar with high-density power and cooling technologies and best practices.
- Experienced in DC systems: DCIM, BMS, EPMS, HVAC, security, and automation.
- Understands industry codes, standards, and compliance requirements.
- Excellent communication and stakeholder engagement skills.
Qualifications:
- A first Technical Degree in Information Technology/Computer Science is desirable; equivalent experience will also be considered.
- Good experience in implementing communications infrastructure or customer management.
- Preferably ITIL Certified and the ability to converse in Mandarin is a must.
- Self-driven personality with strong analytical skills and the ability to identify trends and opportunities.
- Strong communicator and champion multitasker - you work best under pressure and can meet deadlines with ease.
- Data Centre Experience would be an added advantage.
