Service Manager

A Day in Your Life at MKS:

As a Service Manager at MKS Malaysia, you will manage the day-to-day operations of the Repair Service Department. In this role, you will report to the Director, Tech Support & Service Operations.

You Will Make an Impact By:

• Oversee and manage the day-to-day operations of the Repair Service Department.
• Ensure adherence to cost, quality, and schedule requirements.
• Enforce standardized procedures and methods across all global Service Depots.
• Lead and sustain the Lean Program to drive continuous improvement.
• Manage parts inventory, availability, and usage efficiency.
• Maintain strong customer relationships and gather feedback to optimize service performance.
• Ensure adequate phone coverage and responsiveness for customer support.
• Oversee timely billing processes and resolution of customer inquiries.
• Select, develop, and evaluate team members to ensure functional excellence.

Skills You Bring:

• Bachelor's degree in Engineering or equivalent.
• Minimum of 10 years of related experience in service operations, repair management, or a similar role.

Physical Demands & Working Conditions

• Ability to sit, stand, and type for extended periods.
• Must be able to lift up to 50 lbs; occasionally handle objects exceeding 100 lbs.
• Regular manual dexterity and coordination required for tasks at various heights.
• Ability to remain stationary approximately 20% of the time.
• Frequent movement and positioning to access equipment and materials.
• Clear communication skills for conveying and receiving information effectively.
• Work conducted in a KD Research Lab and/or field/manufacturing environment.
• Regular use of computers and office equipment.
• Visual acuity to observe documents and components at close range.
• Commitment to safety protocols, especially when handling mechanical/electrical hardware, high voltage, gas, water, and heat.
• Typical noise levels consistent with a manufacturing or lab environment.