Service Operations Specialist

Responsibilities:

• Manage and oversee service provider performance assessments.
• Monitor and improve overall service quality standards.
• Conduct research on business policies, government requirement and industry practices.
• Implement and manage service processes, business policies and after-sales marketing activities.
• Oversee after-sales channel management, including store setup standards and updates.
• Develop and manage third-party service partnerships.
• Handle the execution and management of after-sales service agreements with distributor and service providers.
• Localize and manage spare parts and accessories assessment policies, including pricing strategy development and control.
• Coordinate translation and production of after-sales materials.
• Develop and manage waste battery recycling programs and related resources.
• Compile aftersales reports from all internal departments and maintain a centralized data repository for reference and future use.

Requirements:

• Bachelor's degree or higher (full-time), preferably in Marketing, Project Management, or a related discipline.
• At least 2 years of experience in after-sales operations management within OEMs or automotive importers.
• Strong customer service orientation with excellent communication and coordination abilities.
• Good understanding of electric vehicles, with familiarity with the BYD brand preferred, and a strong interest in automotive after-sales service.
• Proven ability to manage work independently and a commitment to continuous learning.
• Proficiency in both English and Chinese is an advantage.