Service Support Specialist

Join our Team

About this opportunity:

Join our committed team at Ericsson as a Service Support Specialist. This engaging role centres on the organisation, management, and completion of proactive and reactive maintenance activities. It is a significant position that ensures services provided to our clients are consistently available and adhere to Service Level Agreement (SLA) performance standards.

What you will do:

• Coordinate and manage Customer Problem Management, Helpdesk, and Field Dispatch.
• Communicate efficiently with the Customer Care Centre to resolve issues to the customers satisfaction.
• Assign and manage work orders for field personnel, facilitating optimal utilization and productivity.
• Initiate and drive customer incident management, assisting in the resolution process.
• Track and manage customer incidents and problems, providing regular status updates.
• Handle logistics for spare part coordination, from locating to updating work orders with information.
  
  

The skills you bring:

• Incident management.
• Contact Centre (Business).
• Incident Management Support.
• MS TOP.
• Spare part handling.
• Work Order.
• Communication.
• Remote Site Access Control.
• 1st level Incident Management.
• Call Centers.
• ITIL Framework.
• Site Security.
  
  

Why join EricssonAt Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you applyClick Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Malaysia (MY) || Shah Alam

Req ID: 792863